Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　Position Summary

　　We are currently seeking an experienced and passionate Senior Manager of Client Success & Operations to join our CVS Health team. This individual will be responsible for driving the strategic direction and operational performance of our Client Success & Operations organization. The successful candidate must have an in-depth understanding of the PBM industry and a strong background in leading digital intake, implementations, and operations. This position requires a collaborative and communicative team member who can drive innovative solutions to challenges and lead with a sense of urgency. If you have a passion for problem solving and technology, then we encourage you to apply today! Responsibilities: Develop and execute strategies to drive the operational performance of the Client Success & Operations Organization. Monitor and evaluate trends to ensure the organization is well-positioned to meet customer needs. Lead the CSO team in developing and implementing solutions to business and operational challenges. Foster a collaborative team environment that encourages communication and operational excellence. Cultivate relationships with internal and external stakeholders to ensure alignment of the organization's goals. Oversee the development and implementation of best practices and standards for Health Services operations. Manage the budget and resources of the Health Services organization. Monitor and report on key performance metrics to ensure the organization is meeting its objectives. CVS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

　　Required Qualifications10+ yrs digital delivery, project/portfolio management and operations preferably in PBM or healthcare industry10+ years working with digital technologies, platforms, and trends, including mobile applications, web portals, and data analytics.7+ years working in a client facing roleAble to travel up to 30% for client supportPreferred QualificationsExperience working in an Agile product organization, using Agile methodologies such as Scrum or Kanban, and familiarity with Agile tools like Rally, JIRA or Azure DevOps.Demonstrated experience in leading and managing complex digital projects within an Agile framework, from concept to implementation.Excellent leadership and people management skills, with a track record of building and developing high-performing teams in an Agile environment.Strong analytical and problem-solving abilities to identify opportunities, analyze data, and make data-driven decisions.Knowledge of regulatory requirements and compliance standards in the PBM or healthcare industry is a plus.Schedule flexibility, able to work nights, weekends, Holidays as business needs warrantEducation

　　Bachelor's degree in Business, Computer Science, or a related field. A Master's degree is preferred.

　　Pay Range

　　The typical pay range for this role is:

　　$115,000.00 - $230,000.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.