Sr. Law Information Technology Specialist Thank you for your interest in Loyola University Chicago. To view open positions, please enter your search criteria below. You may view all open positions by not specifying any search criteria and selecting the "Search" button. Bookmark this Posting | Print Preview | Apply for this Job

　　Position Details

　　Position Details

　　Job Title SR LAW SCHOOL TECHNOLOGY SPEC

　　Position Number 8101427

　　Job Category University Staff

　　Job Type Full-Time

　　FLSA Status Exempt

　　Campus Chicago-Water Tower Campus

　　Department Name LAW SCHOOL

　　Location Code LAW LIBRARY COMPUTER CENTER (02710D)

　　Is this split and/or fully grant funded? No

　　Duties and Responsibilities

　　Summary:

　　The Sr. Law Information Technology Specialist provides complex hardware and software user support and project-based work, supports information technology across a range of programs and initiatives, and supervises the Assistant Technology Specialist. This position requires the ability to work as a senior member of a team to identify, investigate, research and resolve complex problems and perform technical functions, routine and nonroutine system maintenance, configuration and troubleshooting of all Law School desktop, server and classroom technology systems. The Sr. Information Technology Specialist provides leadership with an emphasis on desktop support and engineering, serves as a resource to the other LSCS support staff, and documents, develops, and conducts user trainings for Law School faculty, staff and students. This position requires the ability to respond to changing priorities based on the time of the semester and special projects and initiatives. The successful candidate will be open and receptive to new information, ideas, and approaches, work to keep abreast of new and evolving technologies, and be adaptable to benefit the needs of the unit.

　　Essential Duties and Responsibilities include the following. Other duties may be assigned.

　　In partnership with the Director of Law Technology, provide technical leadership and training to LSCS team members and the Law School faculty, staff, and students. This includes:

　　Supervising the Law Assistant Technology Specialist;

　　Assisting with routine and nonroutine questions regarding desktop and classroom technology systems; and

　　Documenting, developing, and conducting user trainings for LSCS staff and the Law School community on Law School software, hardware, and instructional technology systems.

　　Configure, maintain and troubleshoot Law school Windows and Mac hardware and software. Install new software releases, system upgrades and patches on Law School systems. Configure and optimize AD Group policies and user objects. Recommend modifications to reduce user problems.

　　Deploy new hardware and maintain a hardware and software inventory database. Possess in-depth knowledge of one or more operating systems. Manage Windows systems environment utilizing various tools including SCCM and AD and Mac systems environment utilizing various tools including Jamf.

　　Provide support and process day to day service requests. Perform initial intake of new LSCS email, in person and phone requests for service from Law users, loading requests into our request tracking system. Work independently and with other team members to troubleshoot and resolve service requests from Law faculty, staff and students. In consultation with the Director of Law Technology, establish priorities for service request resolution and coordinating which resources are required to resolve open service requests according to established procedures. Delegate to Law Assistant IT Engineer, as appropriate.

　　Provide classroom technology support to Law faculty, staff and student users. Provide maintenance, updates and troubleshooting of classroom technology systems.

　　Support Law School Laptop Exams. Assist with the pre exam setup and support during exam periods.

　　Work as a member of a team on various types of technology projects that support Law staff, faculty, students and departments. This includes responding to changing priorities based on the time of the semester and special projects and initiatives, and alternating between desktop and instructional technology support to meet the needs of the unit.

　　Other duties, responsibilities, and training assigned as necessary.

　　Minimum Education and/or Work Experience

　　Bachelor’s degree in related area or equivalent experience desirable.

　　5+ years of technical experience or related field.

　　General knowledge of commonly used industry concepts, practices, and procedures.

　　Qualifications

　　Minimum Education and/or Work Experience:

　　Bachelor’s degree in related area or equivalent experience desirable.

　　5+ years of technical experience or related field.

　　General knowledge of commonly used industry concepts, practices, and procedures.

　　Qualifications:

　　Excellent verbal and written communication skills.

　　Excellent problem solving abilities.

　　A strong work ethic, a positive attitude and work well in a team environment.

　　A self-starter and capable of working independently and as part of a team.

　　Have a commitment to continuous skills improvement and learning.

　　Experience and understanding of customer service and customer relations.

　　Willingness to take the initiative on projects and issues that arise.

　　Experience or Knowledge of the following or related:

　　Creating internal system and user documentation

　　Windows OS, Mac OS X, and Microsoft Exchange or similar e-mail systems.

　　Troubleshooting PC\Macintosh hardware and software.

　　Configuring, maintaining and troubleshooting Active Directory.

　　Configuring, maintaining and troubleshooting Classroom and AV technology.

　　An understanding of network technologies.

　　Using Ghost imaging software or equivalent.

　　Using Microsoft SCCM .

　　Using PowerShell and other scripting.

　　Project management experience.

　　Providing technical training or related.

　　Certificates/Credentials/Licenses

　　None

　　Computer Skills

　　Possess in-depth knowledge of one or more operating systems. Manage Windows systems environment utilizing various tools including SCCM and AD and Mac systems environment utilizing various tools including Jamf.

　　Supervisory Responsibilities Yes

　　Required operation of university owned vehicles No

　　Does this position require direct animal or patient contact?

　　Physical Demands None

　　Working Conditions Irregular Hours

　　Open Date 01/17/2024

　　Close Date

　　Special Instructions to Applicants

　　Diversity and Inclusion Statement Diversity, Equity, and Inclusion

　　As one of the nation’s largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors diversity, equity, and inclusion (https://www.luc.edu/diversityandinclusion/) . We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive benefits (https://cld.bz/c/sy7N6a?utm_medium=email&utm_source=transactional&utm_campaign=CldBz-Share-Collection) centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.

　　Quick Link for Posting https://www.careers.luc.edu/postings/27302