About Rivian

　　Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

　　As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

　　Role Summary

　　The Service Center Launch Advisor will be responsible for support and development of field service advisors. As a Launch Advisor, you will travel throughout North America, opening new Service Centers on a rotation during a massive growth phase and supporting existing locations as they scale.

　　The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team.

　　To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Within in the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are a must.

　　Responsibilities

　　Works every day to deliver a world-class customer experience

　　Ability to train/coach field service advisors on process and customer service

　　Understanding of overall shop operations and ability to partner with service teams to improve efficiency

　　Ability to facilitate training for large groups

　　Collaboration with Operations Managers and Regional Managers to understand training needs

　　Collaborate with cross functional teams to develop content and share feedback from the field teams

　　Works collaboratively with Operations teams to communicate with customers and identify solutions to reduce customer impact

　　Supports service centers as a service advisor as needed during high volume periods

　　Analyzes service lapses that result in customer impact and provide feedback and reporting as needed

　　Perform detailed daily record keeping and reporting

　　Meet requirements of the state and federal law for automobile repair and consumer protection

　　Contribute to a Rivian culture that is inclusive, and maintain high levels of team morale

　　Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams

　　Perform other service-related duties as assigned and be an advocate for our customers

　　Over-deliver in a team-based environment to achieve a common goal

　　Qualifications

　　Minimum of 3-5 years experience in an in high-end customer service environment

　　High school diploma or equivalent experience

　　Experience in an automotive or high-tech environment preferred

　　Working knowledge and experience of automotive products, repairs, and parts

　　Exhibits patience, empathy, attention to detail, and a passion for problem-solving

　　Strong written and verbal communication skills with an ability to translate customer needs

　　Detail-oriented with strong analytical, organizational, and interpersonal skills

　　Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment

　　Professional appearance and work ethic

　　Strong desire to help people and willingness to learn new and innovative automotive technologies

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