Company Description Our Mission

　　At Palo Alto Networks® everything starts and ends with our mission:

　　Being the cybersecurity partner of choice, protecting our digital way of life.

　　We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

　　Our Approach to Work

　　We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

　　At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

　　Job Description Your Career

　　We are looking for a hardworking and passionate Customer Success Engineer who is customer-obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient Palo Alto Networks’ public cloud security adoption and accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec, and DevOps teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

　　From day one, you will roll up your sleeves, hit the ground running, and bring your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive “can do” attitude and a passion for delivering technical solutions in a fast-paced environment.

　　Your Impact 

　　Ensure customers maximize their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectivesAssist customers in implementing custom integrations and workflows to ensure Prisma Cloud solutions are fully integrated into their security operations centerBe the first line of defense in solving customer requests and coordinating and prioritizing timely resolutions with engineering teamsServe as a customer advocate in influencing product roadmap and improvementsCoach customers on establishing and managing their Cloud Security Change Management/Governance/Center of Excellence programsIdentify risks to the customer achieving their business goals and work with the account team to build a risk mitigation plan or escalate as neededDevelop a comprehensive understanding of customers' typical business challenges and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs Qualifications Your Experience

　　7+ years relevant work experience in pre-sales, post-sales, technical support, solution architecture, consultant, or similar roles desired - strong consulting and project management skillsAbility to clearly articulate technical issues to both technical/non-technical audiences and executives and explain their impact on business, both internal and external to the organizationExperience with deploying, operationalizing, or supporting one or more cloud-based applicationsProven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutionsAbility to multi-task and work in a fast-paced environment Must Have Skills

　　Strong hands-on experience with one or more of the following Cloud Platforms – AWS, GCP, and AzureStrong Knowledge of Cloud services and components such as Compute, Networking, Databases, Load balancing, DNS, Storage, Monitoring, Automation, Compliance, Identity and Access Management, etc.One or more of AWS, Azure, or Google Cloud certifications is strongly preferredHands-on experience with one or more Linux distributions (For Example. RHEL, Debian, Alpine, Ubuntu, Centos, etc.)Knowledge of general security practices and regulatory compliance requirements (CIS, PCI, NIST, etc.)Experience with REST APIs Ability to read and understand JSONExposure to Security Solutions, Remote VPNs, IPSEC, PKI & TLS, Routing/switching, TCP/IP, DLP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.) Other Preferred Skill

　　Experience deploying and operationalizing Kubernetes, containers, and serverlessExposure to DevOps ecosystem: CI, CD tools, orchestration tools, data center automation, open source tools like Jenkins, Ansible, Terraform, etc. Experience with one or more scripting languages like Python, PowerShell, JavaScript, etc. Additional Information The Team

　　Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

　　You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

　　Our Commitment

　　We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

　　We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

　　Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

　　All your information will be kept confidential according to EEO guidelines.

　　The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142,000/yr to $229,700/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.