Job Description

　　As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

　　Location: Greenville NC

　　Discover Impactful Work:

　　The Business Manager is the primary owner of the client relationship; and requires detailed understanding the client’s organization and business needs, in order to improve client service and satisfaction. This role will deeply understand the client portfolio, the technical & business requirements, and identify solutions that bridge to the site business strategy.

　　Key Responsibilities:

　　Develop, maintain, and lead the business relationship with existing and new clients

　　Anticipate, understand, and respond to the needs of clients by acting as a client experience champion in the organization; work closely with cross-functional team members to ensure outstanding customer service

　　Lead and facilitate client problem and solution escalation process, serving as a liaison with Site Leadership to ensure effective resolution

　　Communicate business issues/risks to leadership, facilitate creation of mitigation plan, and ensure timely execution

　　Drive contract compliance; generate new contracts/update existing contracts with input from the Portfolio Manager, Business Development Executives, and site leadership.

　　Using business intelligence and client input, participate in sales and operations planning (S&OP), Annual Operating Plan (AOP), and Strategic Plan (STRAP) processes

　　Generate changes of scope (COS) for client requests and facilitate timely completion/implementation, as needed

　　Find and drive opportunities for revenue & profitability growth through business expansion, technology transfer acceleration, cross-selling, etc.

　　Prepare and lead customer meetings, such as business reviews, joint steering committees, etc

　　How will you get here?

　　Education/Experience

　　Bachelors in Science, Business or relevant field is required.

　　Masters of Business Administration (MBA) is preferred.

　　8 years of previous related experience in project management, account management, sales, or marketing with internal/external client-facing responsibilities is preferred

　　Equivalent combination of education, training, and meaningful work experience may be considered

　　Knowledge/Skills

　　Knowledge of pharmaceutical contract manufacturing industry

　　Outstanding client service orientation, interpersonal skills and business insight.

　　Superior communication skills, especially while handling challenging situations

　　Some understanding of project management principles, with strong analytical and organizational skills to handle contending priorities in a fast paced environment.

　　Knowledge of site functions and a deep understanding of the relationships and processes requiring integration among departments within the business.

　　Ability to successfully use a range of influencing and leadership styles, situationally dependent.

　　Ability to assess situations and make clear, timely decisions, achieving results that support all parties.

　　Highly skilled at conflict resolution and negotiation

　　As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Accessibility/Disability Access

　　Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or providing and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

　　*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.