Reference #: 00056691291About Us:Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at.Cognizant is looking for a "SA (Regulatory Affairs-ITIL)" for developing customized product for our clients. The role is expected to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies.

　　Work Authorization:Cognizant will only consider applicants for this position who are legally authorized to work in the United States.Education Details: BS or EquivalentMust Have:ITIL/ITSM Regulatory AffairsJob Location:Philadelphia - PA

　　Roles & Responsibilities:*Ensure timely handling of incidents escalated to L2 team, while strictly adhering to ticket SLAs.*Generate and provide required service reports based on agreement with client.*Create and Maintain KEDBs and KB articles, in accordance with client regulations.*Collaborate with application owners, service owners and SDM as required.*Conduct internal trainings on required application/product knowledge.*ITIL/ITSM with 7+ years prior experience in some / all of the service design, service transition, service operation processes.*Prior experience in managing COTS products and possess LS domain industry knowledge.*Demonstrated knowledge of incident management practices, activities, techniques and tools within a large, complex organization.

　　Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan

　　Disclaimer:The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law

　　Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Nov 21 2023

　　About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at  or follow us

　　Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

　　If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email  with your request and contact information.

　　Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.