Case Manager II/III (San Francisco, CA; San Francisco, CA)

　　ORGANIZATION SUMMARY

　　Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.

　　PROGRAM & POSITION SUMMARY

　　· Must be Fluent in Cantonese; additional Chinese language dialect are a plus [+]

　　Catholic Charities Housing Support Services Edith Witt Senior Community consists of 107 affordable apartments for low-income seniors to provide individual and crisis intervention counseling and services to ensure clients maintain their housing. Sensitivity to the needs of senior citizen community and possible language barriers, to implement and deliver all aspects of peer support and to assist program participants in achieving short and long term goals. A multitude of onsite, community-based, and integrated services offered to residents.

　　The Case Manager will work with individuals/families in permanent supportive housing. Families receive housing subsidies, supportive services, and activities that help sustain healthy lives, and self-sufficiency. A multitude of onsite, community-based, and integrated services are offered to residents. These services assist seniors in obtaining and maintaining residential, financial and psychosocial stability. The Edith Witt Program is one of many programs that provide a continuum of services to families.

　　The Case Manager will be responsible for core housing case management, benefits advocacy, support services for physical and mental health – acute/chronic, and problem solving. Provide assistance to people accessing other applicable housing opportunities. Assist clients in maintaining or increasing their housing stabilization.

　　Case Manager will work to assess the Participants needs, by providing immediate services, personal goals, and services plans. This position will work with Participants around self-sufficiency and maintaining independence to prevent homelessness. Through the program, clients may receive case management referrals to community support and counseling. The Case Manager will facilitate and orchestrate culturally and age appropriate activities for the community as well as Holiday activities that enrich the community spirit.

　　The Edith Witt Senior Community, in conjunction with our youth and family support services at 10th/Mission Streets and Maureen & Craig Child Development Center is an intergenerational community in San Francisco’s South of Market neighborhood.

　　ESSENTIAL DUTIES & RESPONSIBILITIES

　　Work in collaboration with Program, Division, and Agency staff/team to design and implement program operations and policies.

　　Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.

　　Interface with Onsite Property Management, outside agencies and departments to ensure appropriate client compliance with Program requirements.

　　Participate in related program, agency and community meetings as assigned.

　　· Entering and maintaining proper client information and program documentation in our data collection too, Caseworthy

　　· Caseload porfolio assignment up to 150 clients, including, but not limited to: crisis intervention counseling and support services, client data collection, information and referral, collection of documents needed for program participation, and coordination of service to address the clients’ immediate needs.

　　· Demonstrate the ability to engage individuals in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.

　　· Provide intake and ongoing services including but not limited to: crisis intervention, counseling, support services, client data collection, information and referral, budget development, and rental installment planning.

　　· Screen for co-occurring disorders and recognize diagnostic criteria used to identify substance abuse or dependency.

　　· Coordinate services to address the immediate and long-term needs of clients

　　· Provide practical support, education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills

　　· Participate in all assigned program and organization meetings, case reviews and training

　　· Participate in all program activities/events for families; may include some nights and weekends

　　· Conduct community-based workshops relevant to the needs of the client base in coordination with community events

　　· Serve as the liaison between property management, program staff, and residents

　　· Participate in related program, agency and community meetings as assigned.

　　· Other duties as assigned

　　· Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

　　Education & Experience:

　　· Bachelor’s degree in Social Work, or related field with a minimum of two [2] years directly related experience in case management. Sensitivity to, and possess a knowledge of HIV/AIDS services, homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic] issues.

　　· Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations.

　　· Strong knowledge of substance disorders and associated health issues.

　　· Excellent written and verbal communication skills

　　· Electronic data collection, input, and information maintenance

　　· Computer Skills and MS Office Suite knowledge

　　Knowledge, Skills & Abilities:

　　· Must be Fluent in Cantonese; additional Chinese language dialect are a plus [+]

　　· Must have experience in assessments and strong crisis intervention skills

　　· Interacting with persons from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.

　　· Achievement and Client oriented.

　　· Work as part of a team and collaborate with colleagues for successful outcomes.

　　· Organizational awareness.

　　· Analyze information, problems, situations, practices or procedures in order to define the issues/challenges, relevant factors or concerns to accomplish success.

　　· Formulate logical and objective conclusions through Client Services Plans.

　　· Organize material, information, and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.

　　· Coordinate people, resources, information maximize success.

　　· Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

　　COUNCIL ON ACCREDITATION (COA) ROLES

　　Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

　　Is responsible for accurate and timely submission of case records.

　　Serves on a quarterly case record review committee for Performance and Quality Improvement

　　Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

　　PHYSICAL REQUIREMENTS

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

　　· Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.

　　· Intermittent lifting, pushing, and pulling.

　　· Light work: Exerting up to 20 - 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

　　· The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

　　· Driving is required for this position.

　　If, driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

　　WORK ENVIRONMENT

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　· Contact with clients who may have behavioral and psychiatric problems including shouting, use of profanity and inappropriate behavioral choices.

　　· Noise level in work environment is usually moderate and consistent with a normal office setting.

　　· Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.

　　· The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.

　　· The worker is occasionally exposed to cleaning products.

　　· The work environment may include driving an agency vehicle.

　　DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

　　In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

　　CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

　　Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Department or Program: Edith Witt Senior Community

　　This is a full-time position

　　Union status: Union

　　Fingerprinting clearance: Required

　　TB Screening: Not required

　　First Aid Certificate: No First Aid required

　　COVID-19 Proof of Vaccination: Not required

　　Pay Range: 26.63-28.45