Sr. Associate, Financial Benefits - Retirement at Justworks (View all jobs)

　　Remote - U.S.A.

　　Who We Are

　　At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

　　We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

　　We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

　　Our Values (https://www.justworks.com/careers#values)

　　If this sounds like you, you’ll fit right in.

　　Who You Are

　　Do you love to problem solve issues for customers? Do you enjoy working cross-functionally to manage projects that have a large impact on operational processes? How would you like to be part of a fast growing team with the ability to learn and develop new skills?

　　We’re helping people by providing them a world class benefits experience. Our 401(k) plan is a rapidly growing program at Justworks. Here you’ll have the opportunity to help manage the day-to-day operations, interface with our vendor, and help make a difference on how our program operates.

　　Your Success Profile What You Will Work On

　　Support the handling of escalated or complex cases involving the administration of benefits

　　Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)

　　Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues

　　Lead feature requests and use-cases to improve backend functionality by working closely with Engineering stakeholders

　　Participate in internal and regulatory audits of partners, products, and systems

　　Build out and maintain internal benefit resources (help articles, training decks, process documentation, etc.)

　　Lead new-hire training for the Associates position

　　Support day-to-day relationship with third party partner including relaying weekly operational issues, feedback, and questions

　　Work closely with third party partner to resolve escalated issues and raise up recurrent problems or system changes

　　Work with internal teams and third party partner to track and administer all recurring processes in adherence with deadlines

　　Consistently evaluate current processes and create new policies and documentation surrounding plan maintenance and servicing guidelines

　　Manage loan volume processing to ensure accurate payroll deductions

　　Process all retirement plan documents and maintain corresponding retirement document repository

　　Perform other related duties as assigned

　　How You Will Do Your Work

　　As a Financial Benefits - Retirement Senior Associate how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

　　Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

　　Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

　　Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

　　Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

　　Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

　　In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

　　Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

　　Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

　　Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

　　Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

　　Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

　　Qualifications

　　Minimum of 3 years experience in a similar role

　　Knowledge of Employer Sponsored Benefit Plans + 401(k) required

　　Vendor management experience preferred

　　QKA, RPF certification, or equivalent strongly preferred

　　SQL knowledge a plus

　　Strong written and verbal communication skills

　　Extremely detail-oriented with great time management skills

　　Experience working in a fast-paced, data-driven environment

　　Experience working cross-functionally

　　The base wage range for this remote position is targeted at $61,750.00 to $67,925.00 per year.

　　#LI-Remote #LI-KO1

　　Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

　　For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks (https://www.justworks.com/careers#total-reward-philosophy) .

　　Diversity At Justworks

　　Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

　　We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

　　Our DEIB Report and Our DEI Commitment (https://justworks.com/blog/black-lives-matter-90-days-later)