Center 1 (19052), United States of America, McLean, Virginia

Sr. Associate, Communications - U.S. Card Internal Campaigns (Hybrid)

Are you a strong writer who can clearly communicate big ideas in just a few words? A reporter who follows leads to build a compelling story? Do you understand how to connect people to the deeper purpose in the work they do everyday through communications? If so, this role could be for you!

About the Role

We’re seeking a natural storyteller and connector to join the U.S. Card Communications team who will be responsible for delivering engaging and inclusive communications in support of our US Card business strategy. Through a multi-channel approach, you’ll inform and engage associates across the organization, helping them stay connected to our business priorities and feel engaged as part of our inclusive culture. You’ll partner closely with key stakeholders to uncover compelling story ideas, deeply understand our associates’ and leaders’ needs by being insights driven, produce engaging collateral for our internal communication channels, and more.

To deliver these campaigns, you will partner closely with:

Our Creative Design team to help elevate our stories and campaigns through digital and multimedia platforms, including a robust video program

Our Executive Communicators to uncover and build out business segment stories that can be elevated into U.S. Card-wide news channels

Numerous U.S. Card stakeholder teams including Chiefs of Staff, HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them

You will have the opportunity to frequently see your work showcased to an internal audience of more than 20,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel.

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

RESPONSIBILITIES

Develop and execute strategic storytelling efforts that help deeply connect our associates to the US Card business strategy

Conceive, generate and develop stories aligned with our U.S. Card business strategy to populate our team’s editorial calendar

Plan and prepare effective and engaging internal communications that educate, inform, connect with and inspire leaders and associates

Contribute to and organize the editorial calendar for U.S. Card-wide communications, strategically allocating and spacing out stories based on theme alignment

Partner closely with all teammates to determine the most appropriate storytelling medium for stories and then supporting their creation through to publishing

Evaluate performance of communications based on metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging and feedback mechanisms, as needed

REQUIREMENTS

Outstanding communication and presentation skills, both written and verbal

Experience with project and/or process management

Strong writing and story-telling skills with sound editorial judgment

The ability to distill complex content into clear, concise and engaging communications

Proficient at creating communication cascades within matrixed organizations

Excellent influencing and negotiation skills

Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget

A track record of consistently acting with urgency as needed

Strong customer-orientation and proven track record of collaborative work relationships

BASIC QUALIFICATIONS

High School Diploma, GED, or equivalent certification

At least 2 years of experience as a communications specialist or journalist

PREFERRED QUALIFICATIONS

BA in communications, marketing, English or journalism

At least 3 years of experience as a communications specialist

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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