Description/Job Summary

　　The Sr. Analyst, Office Technology Support is responsible for providing comprehensive, operational and strategic IT service to the Los Angeles office. Due to the nature of the role, the team is currently requiring on-site presence four days per week

　　Responsibilities/Duties

　　Support all aspects of the IT function within the Los Angeles office, including IT infrastructure, computer equipment and peripherals, printers, A/V, telephones, mobile devices, etc.

　　Maintain a high level of white glove customer service support for all end-users in Los Angeles, paying particular attention to the needs and requirements of the office's VIPs ensuring they are fully supported

　　Provide appropriate reports of IT service issues to Global IT leaders and the Director of Administration-Los Angeles

　　Collaborate with global teams and other IT Departments where required to deliver a secure, evolving and reliable IT experience for all end-users

　　Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues

　　Keep abreast of the latest development and trends within IT and keep up to date with technological and industry updates

　　Maintain accurate records of all Service Desk interactions and assist local and global analysts in making sure these details are captured concisely and accurately

　　Create, maintain and review knowledge base articles and departmental documentation

　　Participate and contribute in team meetings locally and globally

　　Assist with and coordinate the planning, scheduling and execution of computer equipment installations, office moves, imaging and upgrades where required

　　Help maintain inventories and all stock including but not limited to; laptops, desktops, printers, mobile devices, printers and all desktop based IT peripherals

　　Assist with the setup, coordination, configuration and troubleshooting of AV equipment for meetings, conferences and events

　　Be a point person for off-site setups including but not limited to, local Partner Retreats/Conferences, Partner events, and home setups as required

　　Perform other duties as assigned

　　Required Skills

　　4-5 years+ of experience providing direct IT support to customers, preferably in a law firm

　　4-5 years+ of experience in configuring, installing and maintaining PC operating systems and related hardware devices

　　Demonstrable knowledge of various telecom systems and A/V equipment

　　Ability to effectively present information verbally and in writing

　　Must have superior judgment and the ability to deal discreetly with confidential information

　　Ability to interact well and professionally at all times with all levels and departments

　　Ability to self-direct, manage multiple priorities, analyze needs, and implement solutions in a high-pressure environment

　　Strong attention to detail

　　White glove customer service experience

　　Must be flexible and willing to work additional hours as needed

　　Preferred Skills

　　ITIL V4, CompTIA A+ and Networking are a plus

　　Prior experience in a professional services environment is required; experience in a regional office of a global law firm is preferred

　　Required Education

　　High School Diploma requiredPreferred Education

　　Bachelor's Degree preferredDetails

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