Date Posted:

　　2024-01-18

　　Country:

　　Colombia

　　Location:

　　9720: CL 95 9A 26 OF 103, 11001 Bogota, CO, Colombia

　　Position Role Type:

　　Unspecified

　　Job Summary

　　Provides first and second-tier technical support to internal and/or external customers either remotely or at the customer's desk r egarding the installation, operation, move, configuration, customization, and usage of client hardware, software, network, and telecommunications systems.

　　Job Responsibilities

　　Reports to the Site Manager; is supervised by Lead Technicians.

　　Troubleshoot and identify hardware and Software errors.

　　Responds to any trouble calls from within the airport.

　　Is trained in application usage and can provide end user assistance . May also suggest when additional user training is required .

　　In most cases it is not expected to repair equipment on the spot unless some simple procedure clears the fault. Otherwise, the technician will replace the inoperative equipment with a unit from the spare pool and will maintain appropriate records .

　　Run tests after solution implementation.

　　Basic Qualification

　　Possess +5 years of experience in related field

　　“ Tecnólogo degree” in systems or telecommunications

　　Database experience, Power BI.

　　B 1 English level

　　ITIL v4 certification

　　Experience with asset, spares and consumables management

　　Possess troubleshooting skills, and the ability to identify hardware errors

　　Trained in applications usage, provides assistance to end users

　　Ability to works with L3 to install and test fixes

　　Understands SLAs, severity levels, and industry best practices

　　Microsoft, windows server 2019, windows 10, Office, VMware, ARC Serve basic knowledge

　　Excellent presentation, attitude and aptitude in interpersonal relationships, customer service, leadership skills.

　　Must be authorized to work in Colombia. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position outside Colombia Region

　　Collins Aerospace , a n RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

　　Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft , to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

　　Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

　　WE ARE REDEFINING AEROSPACE.

　　*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

　　Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

　　At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again .

　　Apply now and be part of the team that’s redefining aerospace, every day.

　　RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

　　Privacy Policy and Terms:

　　Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

　　Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.