University Overview

　　The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

　　Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

　　Posted Job Title

　　Spring/Summer Drexel Co-Op IT Specialist

　　Job Profile Title

　　Temporary Employee - Co-op Worker

　　Job Description Summary

　　Temporary Employee - Co-op Worker

　　Job Description

　　Temporary Employee - Co-op Worker

　　This is a hybrid position, which will combine the responsibilities of both an IT Support Specialist and a Classroom Technology specialist. The IT Support Specialist position provides first-tier service for all faculty, staff, and students, resolving many problems at initial intake, researching others, and escalating as needed. Solid, across-the-board computer, including peripherals and operating systems knowledge needed in order to identify, prioritize, troubleshoot and resolve technical prioritize, troubleshoot and resolve technical problems. Demonstrated knowledge and skills in supporting the following technologies and services is essential: Win 10, OSX, TCP/IP, Microsoft Office 2016, SharePoint 2016, Remote troubleshooting/assistance, mobile devices (iPad, iPhone, Android OS, and miscellaneous tablets) email applications (Mail, Outlook), client imaging technologies (Windows Deployment Services). The successful candidate’s resume should include at least one or more years of experience in a customer service role while demonstrating strong interpersonal and communications skills, both oral and written, as well as an ability to maintain a calm disposition when others may be stressed. Additionally, the successful candidate must possess good team skills, good organizational and time management skills, as well as problem solving skills, and be able to work under pressure in order to meet deadlines. Must have the ability to develop written procedures and effective end-user technical documentation. General knowledge of Windows 10 operating system required; Apple OS knowledge helpful. Ability to work flex or extended hours on occasion or provide on-call technical liaison services when needed; will need to occasionally lift 25-50 lbs.

　　The Classroom Technology Specialist will be responsible for assisting the Classroom & Instructional Technology Manager in supporting teaching and learning efforts at the School of Nursing both in person and virtually. In the classrooms and conference rooms, the co-op will provide routine maintenance checks each day to make sure all rooms are properly functioning. S/he will also provide scheduled and emergency assistance to faculty before and during classes. S/he will be tasked with monitoring metrics for the classrooms and conference rooms to determine how they are being used and what improvements need to be made to provide a positive experience to all users. The successful candidate must possess good team skills, good organizational and time management skills, as well as problem solving skills, and be able to work under pressure in order to meet deadlines. Prior experience with conducting technical training and orientations for users is desired but not mandatory. General knowledge of Windows 10 operating systems required; Apple OS knowledge helpful. Knowledge of AV technologies, including Crestron systems, strongly desired but not required. Preferred knowledge of the following software programs: Canvas, Adobe Connect, Blue Jeans, Poll Everywhere, and Panopto.

　　Job Location - City, State

　　Philadelphia, Pennsylvania

　　Temporary Employee - Co-op Worker

　　Department / School

　　School of Nursing

　　Pay Range

　　Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

　　Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

　　Special Requirements Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

　　The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.