Company Overview

　　Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

　　Job Category

　　Customer Support

　　Position Summary

　　This position is responsible for the collection of past due accounts via an automated outbound dialer as well as answering inbound calls from customers. This is a fast-paced, goal-oriented collection call center role.

　　The position encompasses:

　　• A competitive hourly rate with an excellent bonus potential

　　• A chance to use and get paid for your bilingual skills

　　• A fun and friendly team environment with a company that values you

　　• A Monday to Friday schedule with the potential for overtime

　　• The potential for career advancement

　　Responsibilities

　　Place outbound (automated and manual) collection calls to customers

　　Negotiate payments and (repayment arrangements) to assist customers in curing their delinquency

　　Handle inbound customer calls regarding past due balances and/or account inquiries

　　Initiate account corrections/updates/adjustments when necessary

　　Thoroughly document account notes

　　Validate customer demographics (phone, address, etc.) to ensure accuracy

　　Required :

　　Strong computer skills including the ability to talk and type simultaneously and move quickly through different applications.

　　By behavior, demonstrate adherence to the company’s core values

　　Strong verbal communication skills; speaks clearly and is easily understood, uses proper grammar and choice of words

　　Ability to demonstrate concern for customers and a willingness to find solutions

　　Empathetic/understanding/acknowledgement of customers’ specific circumstances

　　Remains polite and professional throughout dialogue

　　Effectively and succinctly resolves issues

　　Listening and negotiation skills

　　Maintains a commitment to achieving goals

　　Maintains positive attitude

　　Seeks out and supports continuous improvement within the department

　　Ability to multi-task and quickly move from one function to another

　　Preferred :

　　Previous call center experience

　　Bilingual experience is a plus

　　Work Shifts:

　　Mid-shift – 10:30 a.m. to 7:00 p.m.

　　Late-shift – 12:30 p.m. to 9:00 p.m. ($0.75 shift differential)

　　Weekly Hours: 40 hours, Full-time

　　Pay Rate Type: Hourly

　　Hourly Pay Range: $16.50 - $18.00 depending on experience

　　Location: Brook Park, Ohio

　　Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Tuition Reimbursement, Referral Payment, and Tire and Automotive Services Discounts

　　Minimum Qualifications

　　High School Diploma or equivalent

　　Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

　　Employment Eligibility

　　If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.