The Special Handling Collector will be responsible for servicing clients with past due account status issues.

　　In the Role

　　Negotiate with authorized third parties and customers via telephone regarding past due accounts

　　Investigating, researching & tracking consumer information - Negotiate payments & settlements on customer accounts

　　Qualifying consumers for payment plans by gathering full and complete information

　　Maintaining compliance with FDCPA and state regulations

　　Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.

　　Using online tools to research information on accounts

　　Taking inbound calls from customers and third parties regarding the status of an active or inactive account

　　Maintaining account documentation and follow up as necessary

　　Provide outstanding customer service to customers, 3rd parties, and OneMain employees

　　Prioritizing assigned work to align with business and company needs

　　Requirements

　　High School Diploma or GED

　　Collection experience preferred but will train highly motivated individual with sales experience

　　Strong phone, communication and negotiation skills

　　Ability to work well under pressure and meet goals in a fast-paced environment

　　Quick thinker with creative research skills

　　Proficiency with Internet and basic MS Office applications

　　Ability to maintain confidentiality with sensitive information

　　Location: Fort Mill, SC

　　Who we Are

　　OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

　　Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

　　Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

　　Health and wellbeing options for team members and their dependents

　　Up to 4% matching 401(k)

　　Employee Stock Purchase Plan (10% share discount)

　　Tuition reimbursement

　　Continuing education

　　Bonus eligible

　　Paid time off

　　Paid volunteer time

　　And more

　　OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.