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Spanish Speaking Collections Clerk I
Spanish Speaking Collections Clerk I-March 2024
Thomasville
Mar 30, 2026
About Spanish Speaking Collections Clerk I

  Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

  Resolve issues preventing payment from customers, customers’ logistic agent, pay agent, broker or freight forwarders and coordinates the collection of funds.

  Primary Responsibilities

  Manage a pre-determined queue of accounts

  Strive to properly communicate regularly and timely with assigned accounts

  Oversee a large amount of past-due accounts, ranging in size of balance due

  Provide excellent customer-service to all accounts

  Make electronic notes of all actions taken on the account

  Communicate with customers via the telephone or email to resolve disputes on accounts experiencing past due invoices

  Follow up with Audit to insure any found errors have been corrected in a timely manner

  Review check application and refunds for correct cash application

  Follow up with Revenue Control to insure cash application correction was completed

  Communicate special customer needs to other departments and follow up on completion of tasks

  Prepare spreadsheets or other customized documents for customers to facilitate collection of funds

  Send aging, documents, invoice recaps and other related information to customers

  Coordinate collection efforts with NAE after all disputes and errors have been resolved

  Review statements and daily shipment status reports for accuracy

  Recommend credit removal for nonpayment or slow payment

  Process credit card payments

  Job Qualifications

  Education:

  High school diploma or equivalentExperience:

  Prior collections experience preferred

  Excellent verbal and written communication skills

  Proficient with Microsoft Office, especially Excel

  Proficient with 10 key skill

  Strong typing skills, 50 wpm preferred

  Strong interpersonal and telephone skills

  Job Details:

  Bi-Lingual English/Spanish Required

  Working Days:

  Monday,Tuesday,Wednesday,Thursday,Friday,

  Working Shift:

  AM / PM

  Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

  Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

  Health, Dental & Vision Benefits

  Short Term & Long Term Disability

  Flex Spending Accounts

  401(k) Retirement Plan

  Life Insurance

  Wellness Program

  Credit Union access, Vacation & Holiday

  “Birthday Holiday” who doesn’t love some extra attention on their Birthday?

  Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

  Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.

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