Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

　　Resolve issues preventing payment from customers, customers’ logistic agent, pay agent, broker or freight forwarders and coordinates the collection of funds.

　　Primary Responsibilities

　　Manage a pre-determined queue of accounts

　　Strive to properly communicate regularly and timely with assigned accounts

　　Oversee a large amount of past-due accounts, ranging in size of balance due

　　Provide excellent customer-service to all accounts

　　Make electronic notes of all actions taken on the account

　　Communicate with customers via the telephone or email to resolve disputes on accounts experiencing past due invoices

　　Follow up with Audit to insure any found errors have been corrected in a timely manner

　　Review check application and refunds for correct cash application

　　Follow up with Revenue Control to insure cash application correction was completed

　　Communicate special customer needs to other departments and follow up on completion of tasks

　　Prepare spreadsheets or other customized documents for customers to facilitate collection of funds

　　Send aging, documents, invoice recaps and other related information to customers

　　Coordinate collection efforts with NAE after all disputes and errors have been resolved

　　Review statements and daily shipment status reports for accuracy

　　Recommend credit removal for nonpayment or slow payment

　　Process credit card payments

　　Job Qualifications

　　Education:

　　High school diploma or equivalentExperience:

　　Prior collections experience preferred

　　Excellent verbal and written communication skills

　　Proficient with Microsoft Office, especially Excel

　　Proficient with 10 key skill

　　Strong typing skills, 50 wpm preferred

　　Strong interpersonal and telephone skills

　　Job Details:

　　Bi-Lingual English/Spanish Required

　　Working Days:

　　Monday,Tuesday,Wednesday,Thursday,Friday,

　　Working Shift:

　　AM / PM

　　Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

　　Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

　　Health, Dental & Vision Benefits

　　Short Term & Long Term Disability

　　Flex Spending Accounts

　　401(k) Retirement Plan

　　Life Insurance

　　Wellness Program

　　Credit Union access, Vacation & Holiday

　　“Birthday Holiday” who doesn’t love some extra attention on their Birthday?

　　Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

　　Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.