Blood Bank of Alaska Position Description

　　Training will take place in Anchorage for approximately 8-10 weeks. Please call contact if more information is needed.

　　Position Title: Soldotna Center SupervisorDepartment: CollectionsReports To: Director of Collections and RecruitmentPosition(s) Supervised: All Soldotna Staff

　　POSITION SUMMARY

　　This position will be responsible for:

　　Oversight and coordination of the daily operational collection functions and related product processing workflow for the KENP Center.Directs the activities of such team to facilitate reaching and exceeding goal.Oversight and partnership with management team in planning, program formulation, and technical decision-making with particular reference to the role, functions, and operation of the blood bank's technical areas.Facilitates reaching and exceeding the performance standards as well as Fixed site, Mobile and BBA objectives.ESSENTIAL DUTIES AND RESPONSIBILITIES

　　The Donor Center Technician will register potential blood donors either at the facility or on a mobile drive, as necessary and trained to perform.

　　Develop and implement a fixed site team that embraces customer service and ownership for meeting donor recruitment/collection goals while providing the donor with a pleasant, safe experience with BBA.

　　Resolve customer complaints/issues immediately, using appropriate support departments as needed.

　　Oversight of the daily workflow for Soldotna Center.

　　Maintain open communication with the Director of Collections and Recruitment.

　　Assist with supply/equipment and staffing issues as necessary.

　　Assist with staff training and competency evaluations in conjunction with the Training and Development Manager. Perform center training as necessary. Complete required paperwork for maintenance of training files.

　　Mentor and communicate to staff all performance and operational expectations and complete performance evaluations.

　　Responsible for all technical activities of blood center operations to include evenings, weekends and holidays and supervises on call staff as applicable.

　　Participate in hiring, training, evaluating, supervising, scheduling and termination of all personnel, using support departments as necessary and required to do.

　　Oversight of hiring, performance evaluation and disciplinary review of all staff as needed.

　　Responsible for oversight of ordering of supplies, inventory and functions related to the appropriate functioning of the Soldotna Center.

　　Utilizes and enforces cGMP principles, AABB Standards, OSHA guidelines and SOP's. Review all potential federal, AABB, and CLIA guidelines and regulations to assure compliance. Review QC records for compliance with SOP and industry standards as needed.

　　Coordinate and promote positive community relations, serving as a BBA representative.

　　Maintain a clean, quality standard in facility. Train staff on quality standards to ensure compliance.

　　Maintain positive communication with Director of Collections, Anchorage Fixed-Site, Mobile Manager, team members and recruiting staff.

　　Maintains all competencies and performs in the role of Donor Services Technician.

　　Reports training issues for team members to the Director as soon as they are noted as problematic.

　　Performs team member training and competency evaluation.

　　Documents and reports attendance problems (tardiness/absenteeism) to Director as they occur.

　　Addresses disciplinary problems with team members as they occur, and notifies the Director/H.R. of the problem immediately.

　　Helps to investigate external complaints and participates in resolution of Occurrence Reports.

　　Will represent the Blood Bank of Alaska professionally at all times.

　　Maintains donor confidentiality.

　　Performs regularly scheduled Quality Control (QC), ensures the equipment is properly cleaned, fills out appropriate documentation for cleaning logs, and ensures that any nee ed maintenance is accomplished as necessary.

　　Leads staff by upholding and demonstrating the essential behaviors and all BBA policies.

　　Responsible for ensuring professional and courteous behavior by team members at all times.

　　Execute sound decision-m