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Application Support Analyst III (Oracle R12)
Application Support Analyst III (Oracle R12)-March 2024
Chennai
Mar 14, 2026
About Application Support Analyst III (Oracle R12)

  ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

  With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

  Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

  What you do?

  This role will be a mix of Oracle R12 Support & Enhancement Work, plus downstream application system support within the Record to Report area.

  Act as level two support for all systems under Record to report area. Escalate for resolution where appropriate.

  Research and provide solutions to issues reported by the user or other team members.

  Must be able to work closely with the business to address system enhancements and process issues.

  Recommend upgrades / patches to the Oracle EBS suite.

  Develop new extensions or configure current modules as needed to address business issues.

  Document user procedures / processes along with SOX and best practices

  Thoroughly test configurations, business rules, extensions, enhancements / modifications, and management of the migration process into the production environment.

  Lead System Integrations resulting from new company acquisitions.

  What you need?

  4+ years’ experience with Oracle EBS.

  Ideally Degree Qualified with Business or IT Background.

  Extensive knowledge of Oracle EBS concepts, systems, software solutions and business modules with a focus on Oracle Project Accounting, General Ledger & Cash Management.

  Very strong interpersonal and communication skills and ability to interact positively with upper management as well as communicating problems to appropriate teams within our organization.

  Strong problem solving and business process design skills with the ability to configure Oracle modules and specify extensions.

  Good understanding of how to operate on Metalink /MOS.

  Benefits of Working in ICON:

  Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

  At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best-in-class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

  ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

  #LI-GN1

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