Software Support Specialist

　　In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.ResponsibilitiesProvide high-quality phone and email support of Tyler's New World Public Safety software applicationsPerform extensive troubleshooting of key software and hardware components to closureTake ownership of technical incidents and coordinate resolution with product development team when necessaryReplication of complex customer issuesTrain customers in system operation and software functionality

　　QualificationsBachelor's Degree in MIS, CIS or other related Technical field preferredGeneral technical knowledge of Microsoft products and technologies including Windows Servers and SQL databasesReadiness to learn new technologies at lightning speedCommitment to providing an exceptional experience to our customersFlexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PMSQL Experience highly preferredLocationTroy, Michigan

　　Requisition Number:2023-3748

　　Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing  or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

　　Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.