SOFTWARE SUPPORT ANALYST

　　Date: Jan 22, 2024

　　Req ID: 36633

　　Location:

　　Little Rock, AR, US, 72201

　　Category: AR DEPT OF HUMAN SERVICES

　　Anticipated Starting Salary: $51,761.42

　　Position Number: 22100230

　　County: Pulaski

　　Posting End Date: 01/27/2024

　　Anticipated Starting Salary: $51,761.42

　　OIT

　　Preferred qualifications:

　　Act as the primary SQL expert, overseeing and coordinating all data requests for the agency.

　　Manage change processes for JJIS alterations and updates, ensuring effective change management practices.

　　Function as the primary billing support for DYS JJIS, collaborating with the DYS finance team on adjustments to purchase orders.

　　Lead JJIS change initiatives, supervise project requests, address critical system issues, and implement modifications within the juvenile justice information system.

　　Ensure the seamless operation of the DYS case management system, taking responsibility for its overall functionality.

　　The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

　　Position Information

　　Class Code: D052C

　　Grade: IT05

　　FLSA Status: EXEMPT

　　Salary Range: $51,761.00 - $75,054.00

　　Summary

　　The Software Support Analyst is responsible for developing and implementing applications programs/systems, writing maintenance and enhancement programs, and providing technical assistance to staff. This position is governed by state and federal laws and agency/institution policy.

　　Functions

　　Designs system by developing general design and system flow charts, formatting screens and reports, establishing data base requirements and file structures, and writing detailed program specifications. Codes, tests, debugs, and documents programs, and implements programs/systems. Participates in evaluating user requests to determine project feasibility and impact on current systems. Writes test scripts, test files, and runs programs to determine if user needs are met. Writes documentation and runs books to assure consistent system usage. Provides technical assistance and/or training to peers, other departmental personnel, and users concerning system usage and development. Researches problems and corrects system errors. Performs other duties as assigned.

　　Dimensions

　　Occasional or frequent twenty-four (24) hour on-call duty required.

　　Knowledge, Skills and Abilities

　　Knowledge of current computer languages and their respective programming techniques. Knowledge of applicable data processing technical standards, documentation procedures, and testing/debugging techniques. Ability to think through a logical sequence of necessary events, in terms of computer language, to produce a desired end product. Ability to devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Ability to develop, implement, maintain, and enhance diverse programs. Ability to prepare project plans and program test scripts.

　　Minimum Qualifications

　　The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field; plus two years of experience in programming and/or system analysis. OR Completion of technical training in software, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in programming and/or systems analysis. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

　　Licenses

　　None

　　The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

　　Nearest Major Market:Little Rock