Description

　　Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As an Account Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

　　A Day in the Life

　　You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

　　This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

　　About the Team

　　Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

　　Key Job Responsibilities

　　We are looking for a Sn Value Added Service (VAS) Manager, who will be responsible for ensuring that our suite of value added services ranging from fuel services to insurance offers and uniforms meets the demands of our customers both internal in Amazon and our Delivery Service Providers (DSPs) on the last mile. This individual in essence negotiates services on behalf of our partners to make them successful. This requires the placement of new services as well as an ability to challenge the status quo repeatedly.

　　Key functions for the role include:

　　Create and drive Value Added Service concepts on the basis of customer and market requirements to meet industry standards within Belgium and Netherlands

　　Develop strong, value-add partnerships and managing 3rd party companies

　　Work with in country teams to create development plans for new product or service development, and execute project plans for the launch of new features, incorporating merchandising and promotion strategies

　　Support world-wide program teams to implement the local VAS strategy and ensure services are provided in full and in the right quality

　　Manage pilot projects to test new services and roll out negotiated services across the country, continuously improve our service offering

　　Act as the ‘product owner’ for assigned categories, possessing a complete understanding of internal and external variables that impact the product. This includes owning forecasting, monitoring, driving changes to achieve business objectives

　　Have a thorough understanding of the product category, seasonality and continually monitor customers feedback and vendors developments

　　Be main Point of Contact (POC) in case of escalations and manage vendor relationships on an ongoing basis

　　Coordinate consolidated order execution and administration

　　Key job responsibilities

　　Key Job Responsibilities

　　Support last-mile delivery partners across the UK or Europe to meet compliance requirements and prepare routes

　　Hold regular meetings with partners

　　Resolve partner pain points

　　Use data to understand partner performance and support improvements

　　We are open to hiring candidates to work out of one of the following locations:

　　London, GBR

　　Basic Qualifications

　　Experience analyzing data and best practices to assess performance drivers

　　Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions

　　Preferred Qualifications

　　Experience hiring and developing sales management teamsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).