City

　　Pahrump

　　State

　　NV

　　Shift

　　All

　　Type of Shift

　　Full Time

　　Department

　　Marketing

　　Slot Host Ambassador Pahrump Nugget, Gold Town & Lakeside (Pahrump, NV)

　　Description:

　　Summary:

　　This position requires a friendly demeanor, positive attitude, and attention to detail and excellent guest service skills to both internal and external guests.Ensures compliance with company, departmental and gaming policies and regulations.

　　Essential Functions and Responsibilities:

　　Enrolling guests in the True Rewards club

　　Explaining club functions and benefits

　　Redeeming points

　　Explaining promotions and offers

　　Assist Casino Host in Filling VIP Events, Concerts, and Shows

　　Taking jackpot pictures and completing required documentation

　　Provide information concerning property services and local destinations

　　Complete duties within regulations, policies and using proper procedures

　　Assist with tournaments and casino events as requested

　　Listen effectively, speak, read and write English clearly to gather and document important information

　　Establish rapport with guests, obtain information and accurately input into the proper system

　　Access and input information using a moderately complex computer systems

　　Verify and accurately complete all monetary transactions

　　Answer multi-line telephone and provide information/take credit card telephone orders as needed

　　Knowledge of company and departmental policies and procedures in order to provide consistent and accurate information to guests and other employees/departments

　　Comprehend and follow written and/or verbal instructions

　　Work under pressure with minimal errors and meet deadlines

　　Maintain assigned shift/job requirements in conformance with company standards

　　Provide outstanding guest service to all internal and external guests

　　Provide instruction and/or guidance for guest/employee safety in fire/emergency situations

　　Abide by all State and Corporate gaming regulations pertaining to the presence of minors in gaming areas

　　Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations

　　Requirements:

　　Qualifications

　　Must be at least 21 years of age

　　Any combination of education, training or experience that provides the required knowledge, skills and abilities

　　Obtain and maintain all work cards as required by the company

　　Verify right to work in the United States

　　Work Cards

　　Gaming

　　Nye County Liquor Permit

　　Physical Requirements

　　Temperature changes associated with working indoors or outdoors.

　　Varied shifts determined by duties and business levels.

　　Providing service to guests who may be smoking and drinking alcohol.

　　Moderate to loud noise levels.

　　Other conditions associated with a casino environment.

　　Able to see small print such as driver’s license information 100% of shift time.

　　Frequently stand/walk/sit as needed during your shift – some days standing and walking is 75% of shift; some days sitting 75% of shift, depending on events of the day.

　　Able to get in and out of seat numerous times per shift.

　　Able to occasionally lift, push or pull up to 30 lbs

　　Frequently walk bend, reach, twist, squat, and kneel

　　Constant standing and use of vision and hearing

　　Work Environment Potential Conditions

　　Indoor

　　Smoky and noisy

　　Disclaimer

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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