Overview

　　The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

　　Responsibilities

　　Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality

　　Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment

　　Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively

　　Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff

　　Functions as a liaison between the client & CBPS

　　Prioritize and schedules all work including overflow work to backup facility

　　Ensures proper maintenance and usage of all equipment and supplies

　　Conducts staff meetings to ensure communication of corporate policies and goals

　　Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff

　　Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals

　　Interfaces with the client, operations team, and corporate departments as necessary

　　Qualifications

　　Associates Degree preferred or comparable work experience

　　2 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees

　　Communicate effectively with diverse groups and clients

　　Exhibit ability to establish personal credibility with customers and staff

　　Ability to execute and deliver the highest quality and production and customer service

　　Establish challenging, constructive, and open workplace culture

　　Work with peers & team to establish departmental decisions, processes & ensure standardized activities

　　Ability to work in stressful situations and meet deadlines efficiently

　　Create a customer focused environment

　　Excellent written and oral communication skills

　　Strong organizational, administrative, record keeping & time management skills

　　Strong team approach to business ethics

　　Must have excellent follow through skills

　　PHYSICAL DEMANDS

　　Occasionally lifting and/or moving of up to 50 lbs.What We Offer:

　　Competitive pay & benefits!

　　Comprehensive training and development programs that prepare employees to advance from within

　　A company focused on creating a positive work and client environment

　　Employee discounts on entertainment, products, and services nationwide!

　　Come Join Our Team!

　　Job Locations US-DC-WASHINGTON

　　Posted Date 3 days ago (1/23/2024 8:07 AM)

　　Requisition ID 2024-17336 # of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time