Job Description

　　Position Overview:

　　You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.

　　You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services .

　　Key Responsibilities:

　　Understand the intricacies of Data Centers within your designated region.

　　Conduct audits for power and mechanical capacity, and oversee upgrades.

　　Collaborate with internal teams to troubleshoot and perform Root Cause Analysis (RCA) and Corrective Action (CA) for design-related issues.

　　Liaise with local colocation partners to comprehend and synchronize site utility requisites.

　　Offer after-hours support as necessitated.

　　Undertake tasks such as rack setup, cabling, server powering, and handoff to internal provisioning units.

　　Manage tasks via internal tools like JIRA and Confluence.

　　Uphold meticulous documentation and adherence to SOPs.

　　Assess and prioritize incoming and open tickets based on their severity.

　　Manage inventory processes for data center equipment receipt, tracking, and shipment.

　　Deploy, label, and repair fiber, copper, and telecom cables, alongside patch panel systems.

　　Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems.

　　Extend operational support encompassing failure mode analysis, root cause identification, maintenance assistance, best practices, procedural reviews, and more.

　　Curate and maintain comprehensive technical documentation concerning corporate data centers and operational procedures.

　　Collaborate with regional and business leaders to optimize performance, enhance reliability, and improve efficiency across collocated, leased, and owned data center infrastructures.

　　Participate in operational reviews, gathering and analyzing technical data to pinpoint and rectify existing reliability and availability concerns.

　　Offer expertise to address and mitigate global resiliency, reliability, and availability risks.

　　Facilitate the intake, evaluation, and resolution of issues related to collocated, leased, and owned data center builds, focusing on the provision of quality improvement recommendations.

　　Collaborate with internal teams to set and maintain standards, ensuring consistency and reliability in service delivery.

　　Emerge as the go-to technical authority within the team and across other departments.

　　Approach challenges with a positive attitude, consistently offering innovative and creative solutions.

　　Responsibilities

　　Qualifications:

　　Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.

　　5-12 years of experience in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems).

　　5-12 years of incident management experience, responding to electrical and mechanical failures, focusing on incident resolution and lessons learned.

　　Proficiency in two or more of the following areas:

　　Power capacity allocation for high and low-density racks.

　　Incident management and resolution for outages related to M&E.

　　Systems administration (Linux and/or Windows Servers).

　　Networking (DNS, TCP/IP).

　　Proficiency in data center design, commissioning, and operational best practices.

　　Track record of executing Method of Process (MOP) improvements.

　　Exceptional problem-solving skills and a penchant for delving into system intricacies to resolve customer issues.

　　Excellent oral and written communication skills.

　　Strong adherence to processes, assuming the role of a process champion.

　　Effective influencing skills.

　　Ability to work independently with minimal direct management oversight.

　　Experience supporting large Enterprise customers in an Operations environment.

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer