Showroom Manager, Ann Sacks -W. Hollywood

　　Work Mode: Onsite

　　Location: Onsite at Los Angeles, West Hollywood

　　Opportunity

　　The Showroom Manager is responsible for all aspects of financial performance in the showroom including sales, margins, and expenses. This role is critical in delivering gracious client experience, driving sales growth through client acquisition (Territory Management) and retention (Account Management) of Architect & Design community relationships. The Showroom Manager is responsible for the coaching, mentorship, and development of the sales team in line with company values, fostering an inclusive working environment. Success in the position is measured by the achievement of both sales and direct operating profit plans.

　　Specific Responsibilities

　　Deliver a customer experience worthy of the Ann Sacks brand:

　　Set and manage expectations for the customer experience

　　Maintain showroom to the high standards consistent with the Ann Sacks brand

　　Train all associates on the company’s expected processes for showroom and outreach sales process, ensuring consistent, high-quality interactions at each stage of the sales process

　　Effectively resolve customer issues, ensuring timely resolution of problems.

　　Lead by example, developing your own client relationships, delivering superior service and sales results.

　　Create connections with the architectural and design community through active participation in trade, industry and networking groups and events. Design in-showroom events to further solidify these relationships and drive continued business growth.

　　Attract, develop and retain high-performance talent:

　　Build a strong network and talent pipeline within the industry and among skilled sales professionals in your showroom’s geographic area.Utilize the strong connections with this network to recruit new sales staff for your showroom as headcount needs arise.

　　Own the new hire on-boarding experience for all showroom sales and support staff; manage the new hire training process, assess the rate of learning and adjust training plans as needed. Provide interactive discussions and role plays to new sales staff to give them the opportunity to practice and solidify new skills.

　　Partner with regional manager and internal training resources to understand the ongoing development needs at the individual contributor and overall team level, and develop appropriate plans and objectives for showroom staff.

　　Manage performance results:

　　Ensure operational and sales goals are met for the showroom, through effective management of individual contributor results, management of margin, cost control and operational efficiencies. Take full ownership for managing the P&L for the showroom.

　　Review and assess sales associates’ forecasts, working with associates to develop strategies and approaches to ensure sales goals are met or exceeded.

　　Provide partnership and mentoring to the sales staff on strategies to help close the deal, including strategies for presentations, follow-up, outreach plans and pricing promotions. Balance the drive to close sales with big-picture understanding of margin and profit goals

　　Drive associate territory development strategies, effectively constructing robust High Impact Activities, including outreach to build new business, revitalize past contacts, and keep Ann Sacks at the forefront for decision-makers in the architectural and design community.

　　Proactively coach associates who are not meeting performance expectations, to identify deliverables and expectations to get performance back on track

　　Partner with regional manager and human resources as needed on disciplinary action and formal performance improvement plans

　　Drive sales floor of the showroom:

　　Ensure appropriate staffing and training in all roles.

　　Manage time and attendance, including coordination of staff work and vacation schedules, and adjustments to schedules as needed to meet business demands.

　　Drive all reporting processes for the showroom, including daily, weekly, monthly and annual reports. Take appropriate actions to ensure maximum profitability and efficiency of the business based on your analysis of the report data.

　　Ensure office support structure is maintained, including supplies and equipment.

　　Build effective relationships across the Ann Sacks & Kohler organization

　　In partnership with regional manager, work with customer care and area administration teams to ensure a gracious post sale experience, including client concerns and returns.

　　Utilize resources from partner companies, such as Kallista and Robern, to drive the knowledge and sales results of your team.

　　In partnership with regional manager, work with marketing and merchandising to provide feedback on trends, consumer insights and showroom needs.

　　In partnership with regional manager, work with operations and supply chain organizations to understand and drive internal processes that affect the availability of products for your customers.

　　Skills/Requirements

　　This position requires prior retail, showroom, or architectural/design firm experience, with a minimum of 5 years of sales experience, and a minimum of 3 years’ experience managing a sales team within a department or store location.

　　Bachelor’s degree in business or management, or architecture or design is preferred.

　　Plumbing and tile industry experience is a plus.

　　Experience in a luxury sales environment is a must.

　　Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

　　The salary range for this position is $96,300 - $122,300. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

　　Why Work at Kohler Co.?

　　Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

　　In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

　　*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.

　　On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!

　　About Us

　　Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

　　It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected] . Kohler Co. is an equal opportunity/affirmative action employer.

　　We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .