Position Summary

　　AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone’s expectation. Shift Supervisors exceeds customer’s expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.

　　Position Responsibilities

　　Assists Store Manager with supervising, training and developing store personnel

　　Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shifts

　　Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised

　　Delegates and ensures store merchandising tasks are completed in a timely manner

　　Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability

　　Ensures all company policies, and loss prevention procedures are followed

　　Utilizes ZNET to help customers locate merchandise or find suitable alternatives

　　Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

　　Monitors cash flow, inventory and security control

　　Maintains sales productivity, store appearance and merchandising standards

　　Conducts and reviews all opening and closing procedures

　　Manages emergency situations and conduct proper emergency procedures

　　Follows proper accident procedures

　　Provides feedback regarding AutoZoner performance to the store manager

　　Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment

　　Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment

　　Processes returns and effectively manages inventory

　　Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner

　　Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

　　Position Requirements

　　High School diploma or equivalent

　　ASE Certified preferred

　　Demonstrates high level of integrity

　　Excellent communication and decision making skills

　　Ability to drive customer service