Dunkin Donuts Shift Leader

　　You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

　　Job Summary:

　　Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

　　Responsibilities Include:

　　1.Work in a Team Environment

　　Support a respectful team environment

　　Communicate shift priorities, goals and results with team members

　　Support the training of crew members as requested

　　Provide coaching and feedback to crew members

　　2.Maintain Operational Excellence

　　Create and maintain a guest first culture in the restaurant

　　Resolve guest issues

　　Ensure Brand standards, recipes, and systems are executed

　　Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

　　3.Drive Profitability

　　Drive sales goals and results

　　Execute restaurant standards and marketing initiatives

　　Manage cash over/short during shift

　　Ensure all products are prepared according to Brand standards

　　Skills/Qualifications

　　Fluent in English

　　Restaurant, retail, or supervisory experience

　　Math and writing skills

　　Basic computer skills

　　High School diploma or equivalent, preferred

　　Competencies

　　1.Guest Focus

　　Understands and exceeds guest expectations, needs and requirements

　　Develops and maintains guest relationships

　　Displays a sense of urgency with guests

　　Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

　　Resolves guest concerns by following Brand recommended guest recovery process

　　2.Passion for Results

　　Sets and maintains high standards for self and others, acts as a role model

　　Consistently meets or exceeds goals

　　Contributes to the overall team performance; understands how his/her role relates to others

　　Problem Solving and Decision MakingIdentifies and resolves issues and problems

　　Uses information at hand to make decisions and solve problems; includes others when necessary

　　Interpersonal Relationships & InfluenceDevelops and maintains relationships with team

　　Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments