We are looking for Shift Leaders to join our Dunkin' team!

　　Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

　　Responsibilities:

　　Support a respectful team environment

　　Communicate shift priorities, goals and results with team members

　　Support the training of crew members as requested

　　Provide coaching and feedback to crew members

　　Operational Excellence:

　　Create and maintain a guest first culture in the restaurant

　　Resolve guest issues

　　Ensure Brand standards, recipes, and systems are executed

　　Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

　　Profitability:

　　Drive sales goals and results

　　Execute restaurant standards and marketing initiatives

　　Manage cash over/short during shift

　　Ensure all products are prepared according to Brand standards

　　Skills and Qualifications:

　　Fluent in English

　　Restaurant, retail, or supervisory experience

　　Math and writing skills

　　Basic computer skills

　　At least 18 years of age (where applicable)

　　High School diploma or equivalent, preferred

　　Competencies:

　　Understands and exceeds guest expectations, needs and requirements

　　Displays a sense of urgency with guests

　　Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

　　Resolves guest concerns by following Brand recommended guest recovery process

　　Passion for:

　　Sets and maintains high standards for self and others, acts as a role model

　　Consistently meets or exceeds goals

　　Contributes to the overall team performance; understands how his/her role relates to others

　　Problem Solving and Decision Making:

　　Identifies and resolves issues and problems

　　Uses information at hand to make decisions and solve problems; includes others when necessary

　　Interpersonal Relationships & Influence:

　　Develops and maintains relationships with team members

　　Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

　　Company Introduction

　　We are a locally owned and operated Dunkin' franchise, with a fast-paced, high-energy environment where you get to interact with loyal customers every day. Join our team today! By applying to work at one of our Dunkin' locations, you are applying to work for the PAGE Ventures franchisee of Dunkin', which owns and operates several other locations.

　　Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.