Job title:

　　Services & Solutions Delivery Team Lead

　　Your role:

　　The team is made up of Customer Support, Handover, Contracts, Budgets and Service Billing.

　　You will be responsible for leading and guiding the internal and external customer service team, ensuring high standards of service;

　　Responsible for customer satisfaction and relevant quality, legal and compliance requirements.

　　Your responsibilities will include, in addition to managing the team, developing people, resolving complex problems and escalations, applying problem solving (Problem Solving), Mapping the Value Stream, analyzing performance KPIs, governing action plans and collaborating with other teams to improve the customer experience.

　　Interpersonal skills, decision-making ability and knowledge of customer support systems are essential.

　　You're the right fit if:

　　Complete higher education;

　　Advanced office suite (Excel, Power Point, Word, Automate, Power BI)

　　Knowledge of SAP and Sales Force);

　　Ability to analyze performance indicators and implement improvements.Knowledge of Lean tools (Problem Solving, Daily Management, VSM, Kaizens)

　　Focus on customer service excellence and customer satisfaction.Availability for flexible hours (end of quarter), if necessary.

　　About Philips

　　We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

　　Learn more about our business.

　　Discover our rich and exciting history.

　　Learn more about our purpose.

　　If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.