As a Services Solutions Delivery Specialist within Contracts process, you are responsible for taking care about service contracts, and warranties within Benelux market. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Your role:

Creating, renewing terminating service contracts and extended warranties

Modifying existing contracts and extended warranties for appropriate services execution of pricing and billing information

Verifying customers entitlements on ad-hoc requests issuing invoices and credit/debit notes

Connecting the correct installed based products

Receiving, monitoring, and ensuring closure on time of all kinds of Service requests

Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits:

Annual bonus based on performance achieved 

Private medical care with the option to extend it to family members 

Benefit System cards 

Discount for Philips’ products 

Wide variety of trainings learning opportunities, including LinkedIn Learning

Employee Assistance Program

Hybrid model of working

You're the right fit if:

You have at least 2-years’ experience within the corporate world (ideally customer service)

You know English Dutch language on min. C1 level

You have an analytical mind and you cope well with fast-changing environment

Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage

Experience in transition process would be an big advantage

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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