ServiceNow Trainer

　　Job Category: Training

　　Time Type: Full time

　　Minimum Clearance Required to Start: TS/SCI with Polygraph

　　Employee Type: Regular

　　Percentage of Travel Required: None

　　Type of Travel: None

　　The ServiceNow Trainer works with the ServiceNow software development team, users, and other stakeholders to develop training plans, packages, and performs on-line and face-to-face training in support of the ITSM, ITOM, and Service Catalog software deliveries. The successful candidate creates, delivers, and maintains knowledge articles and training videos that are aligned with the capabilities and changes that the engineering and development team deploys.

　　Position Responsibilities:

　　Define learning plans, lesson plans, handouts, and slide presentations

　　Plan, organize, and conduct training sessions

　　Coordinate training engagements with other trainers and the scrum team(s)

　　Perform training requirement analysis and work independently to develop training plans, lesson plans, and communications

　　Facilitate engaging classes, identifying areas of improvement and opportunities for the trainees

　　Document and analyze training results and survey reports

　　Collect and report training results to the customer and stakeholders regularly

　　Accurately estimate training efforts for project planning and tracking

　　Collaborate with training team members and others to update a mid to long term training roadmap that provides awareness of the upcoming training engagements to stakeholders

　　Lead or assist the scrum team with technical artifacts including the Requirements Traceability Matrix, System Design, Use Cases, and Knowledge Articles as needed

　　Create and update knowledge articles and videos to train users on the capabilitiesand enhancements that the teams deploy

　　Provide feedback to the scrum teams related to software ease of use, user experience and performance

　　Engage in a continuous learning path to increase knowledge and understanding of the ServiceNow platform and the capabilities that the development team delivers

　　Required Qualifications

　　Bachelor’s Degree in computer Science or related technical discipline, or equivalent combination of education, technical certifications, training, and/or work experience

　　Hands-on experience leading virtual and in-person training engagements

　　Hands-on experience in developing lesson plans and training plans

　　Experience working with multiple teams and coordinating training needs and efforts for various and simultaneous projects

　　Hands-on experience planning, organizing, and developing training artifacts and conducting and facilitating training sessions

　　Demonstrated initiative and ability to start, develop, and complete short- and long-term projects

　　Ability to work independently, anticipating needs, and being proactive

　　Familiarity with software development life cycle

　　Excellent technical writing skills to develop documentation that aligns with deployments

　　Excellent written and verbal communication skills

　　Desired Qualifications

　　Experience with ServiceNow, Remedy, or other service delivery products

　　Experience working in an Agile development or environment

　　BITS3

　　allspark

　　Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.