ServiceNow Technical Architect

　　Date: Feb 1, 2024

　　Location: New Orleans, Louisiana, United States

　　Company: Entergy

　　Work Place Flexibility: Hybrid

　　Legal Entity: Entergy Services, LLC

　　The open position(s) can be filled in New Orleans, LA ( preferred); Jackson, MS; Little Rock, AR; or The Woodlands, TX. Other locations within Entergy’s service territory may be considered.

　　Please note: Only US Persons considered for the role. This position is subject to ITAR/EAR regulations. “US Person” includes US Citizen or US National, lawful permanent resident, refugee, or asylee.

　　JOB SUMMARY/PURPOSE

　　As a ServiceNow Technical Architect within Entergy’s Customer Systems team, you’ll provide senior technical leadership to the team, as well as execute the delivery and ongoing support of ServiceNow-based modules, services, applications, and overall solutions. This role provides the opportunity to engage in the full application lifecycle: from interacting with business customers to understand technology roadmaps and design optimal technical solutions to performing “hands-on” development and support of the applications. In addition, you’ll be supporting some of Entergy’s most core business processes, such as customer engagement, customer service, and relationship management.

　　JOB DUTIES/RESPONSIBILITIES

　　Curate application design patterns and confirm their utilization. Perform code peer reviews and enforce coding standards.

　　Participate in design of key custom coding components.

　　Develop and maintain capability and technology roadmaps.

　　Determine and resolve project dependencies. Ensure sandbox design meets all project needs.

　　Provide operational support, ensuring production systems are online and achieve highest levels of availability, including non-business hours.

　　Provide routine and emergency support for production applications, including restoration of production environment following outages.

　　Provide senior technical guidance to the support team by serving as escalation point for complex support issues, including after-hours support when necessary.

　　Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution.

　　Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow.

　　Ensure that all architectural artifacts and deliverables in the responsibility areas are developed to the highest quality standards.

　　Ability to synthesize solution design information, architectural principles, available technologies, third-party products, and industry standards to formulate a system architecture that meets client requirements and can be delivered within the desired timeframe.

　　MINIMUM REQUIREMENTS

　　Minimum education and experience required of the position.

　　Bachelor’s degree in computer information systems, computer science, or related technical degree or equivalent work experience.

　　Minimum Experience Required:

　　At least 7+ years' solution design experience.

　　At least 4+ years of experience in designing/implementing ServiceNow solutions

　　Experience in the full lifecycle of design, development, and testing of ServiceNow solutions

　　Experience in understanding client business needs & objectives.

　　Minimum knowledge, skills and abilities required of the position:

　　Customer-focused approach to accomplishing tasks efficiently

　　Highly motivated and ability to work with moderate direct supervision.

　　Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)

　　Good written and oral communication skills

　　Knowledge of end-to-end software development lifecycle, including both agile and waterfall approaches.

　　Experience mentoring technical teams and guiding technology standards and decisions.

　　Any certificates, licenses, etc. required of the position

　　Any ServiceNow or ITIL certifications are a plus.#LI-JL1

　　#LI-HYBRID

　　Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands

　　Job Function : Information Technology

　　FLSA Status : Professional

　　Relocation Option: No Relocation Offered

　　Union description/code : NON BARGAINING UNIT

　　Number of Openings : 1

　　Req ID: 113695

　　Travel Percentage :Up to 25%

　　An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

　　EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

　　The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

　　Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here ([email protected]?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

　　Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

　　Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

　　Pay Transparency Notice:

　　Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

　　WORKING CONDITIONS:

　　As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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