Req #: 229898

　　Department: UW MEDICINE IT SERVICES

　　Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/

　　Job Location Detail: Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle

　　Posting Date: 01/04/2024

　　Closing Info: Open Until Filled

　　Salary: $9,584 - $11,250 per month

　　Shift: First Shift

　　Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academi-staff-20210208.pdf)

　　UW MEDICINE IT SERVICES has an outstanding job opportunity for a SERVICENOW PROGRAM MANAGER position.

　　PLEASE NOTE: Candidates must have ServiceNow implementation experience to be considered for this position. WORK SCHEDULE

　　100% FTE – 40 hours per week

　　Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-Friday POSITION HIGHLIGHTS

　　Designing and planning a ServiceNow Program that supports the organization and its senior leaders in furthering the mission of patient care, research, and teaching.

　　Building and maintaining strong customer relationships throughout the product lifecycle.

　　Partnering with internal teams and customers by guiding discussions and decisions around design and implementation of ServiceNow projects, including management of custom solutions for more complex requests within ServiceNow.

　　Coordinating with vendors and teammates, managing budget and risk, tracking contractual commitments, and partnering with clients, to ensure the successful delivery of large software systems and solutions utilizing ServiceNow.

　　Operationalizing high impact program strategies and procedures that drive growth and business improvements.

　　Engaging with the customers to gather requirements, providing regular program updates, and ensuring the team is building the correct solution.

　　Owning programmatic product lifecycle by maintaining a strong understanding of business strategic initiatives, current systems, and pain points, and developing solution proposals for the required support.

　　Organizing and coordinating program objectives while navigating requirements, budget constraints, and staffing challenges.

　　Assessing and operationalizing product backlogs.

　　Monitoring progress, mitigating/removing program obstacles, and resolving issues. DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

　　PRIMARY JOB RESPONSIBILITIES

　　You design, implement, and maintain impactful Unite programs by guiding complex ServiceNow projects.

　　You organize and coordinate program objectives, navigate requirements, budget constraints, and staffing challenges.

　　You collaborate with department leaders and users to translate business requirements into actionable tasks that support the ServiceNow implementation.

　　You forecast and track the needs of stakeholder groups for more complex solutions.

　　You work with assigned stakeholder groups to develop requirements and build custom solutions for complex service requests.

　　You elicit and document requirements in the established form.

　　You document acceptance criteria.

　　You operate as the lead point of contact for all matters specific to assigned customers.

　　You translate customer requirements into technical solutions.

　　You participate in all aspects of improving the team, including education/training of other team members, and contributing to process/communication improvement initiatives. REQUIRED QUALIFICATIONS

　　Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent education and/or experience.

　　5+ years’ of overall experience to include the below.

　　5+ years of program management or consulting experience, with prior experience in ServiceNow implementation.

　　3+ years professional IT experience producing requirements for IT applications, systems, or services.

　　2+ years professional IT experience in designing, maintaining, and optimizing ServiceNow systems and applications.

　　Demonstrated experience implementing and/or using Agile methodologies and managing development teams to deliver projects.

　　Demonstrated project or team leadership experience related to support of custom or vendor software for more complex technology solutions.

　　Exemplary customer service experience effectively working with multiple, diverse stakeholders in a complex environment.

　　Advanced experience using Microsoft Azure to manage complex solutions and support other analysts in standard solutions.

　　Demonstrated knowledge of modern web design including accessibility, usability, browser compatibility, progressive enhancement, and release management.

　　Demonstrated experience with HTML, CSS, and Javascript.

　　Exceptional interpersonal and customer relationship management skills for a wide range of technical and non-technical staff, physicians, and medical staff. CONDITIONS OF EMPLOYMENT

　　This is an Information Technology deadline-driven work environment.

　　The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.

　　Must coordinate projects without direct supervisory authority.

　　Must work within the constraints of multiple technical environments.

　　The individual in this position must learn many organizational structures and cultures and continually foster collaboration.

　　Ability to communicate effectively in English, both verbally and in writing.#monster ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

　　All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

　　Become part of our team . Join our mission to make life healthier for everyone in our community. #monster

　　University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.