Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced ServiceNow Analyst , you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

　　Work you'll do/Responsibilities

　　Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

　　experience in ITSM , GRC products.

　　ServiceNow Platform to meet the Identified Business requirements and Functional needs.

　　Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes

　　Review user stories to understand requirements and technical architecture documentation for solution.

　　Troubleshoot any errors found in the ServiceNow configuration.

　　Complete the deployment of solutions across sub-production and production environments.

　　Provide training for each tools functionality both in person and through using other methods.

　　Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.

　　Must be professional, well-spoken and able to interact with internal Teams and customers.

　　Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise.

　　Strong problem solving and analytical skills.

　　Knowledge of ITIL v3 / v4

　　The Team

　　The Enterprise Operations as a Service Offering addresses our clients' needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

　　Qualifications

　　Required

　　Role is remote

　　Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

　　Minimum 2 years of Servicenow Development experience

　　CSA Certification, ITSM experience

　　Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise.

　　Limited immigration sponsorship may be available

　　Preferred

　　Analytical/ Decision Making Responsibilities

　　Analytical ability to manage multiple projects and prioritize tasks into manageable work products

　　Can operate independently or with minimum supervision

　　Excellent Written and Communication Skills

　　Knowledge and experience of ServiceNow scripting languages (e.g. JavaScript, Glide API)

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.