Home
/
Comprehensive
/
ServiceNow Business Analyst
ServiceNow Business Analyst-March 2024
Memphis
Mar 29, 2026
About ServiceNow Business Analyst

  Description

  This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following Corporate Office locations: St. Petersburg, FL, Denver, CO, Memphis, TN, Southfield, MI

  Job Summary

  Raymond James is seeking a Business Analyst for the ServiceNow Request Management Team. The Request Management team creates and modifies ServiceNow catalog items in the Service Catalog, is responsible for the Request Management process for the firm and provides consultation to other ServiceNow Service Catalog owners.

  As a Request Management Business Analyst, you will work closely with business owners across the Raymond James organization to maintain a solid knowledge of the functional capabilities of the various areas we are automating and streamlining within the ServiceNow platform. You will use agile methods to analyze, define and document requirements. You will work with business owners, the development teams, and leadership to drive consensus on scope, design, and implementation decisions.

  Essential Duties and Responsibilities

  Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.

  Validates test cases to ensure that scripts will evaluate the business function being performed.

  Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.

  Provides support for application development teams including documenting business processes.

  Translates technical concepts to business audience and business information to a technical audience.

  Participates in developing estimates and implementation plans for technical solutions.

  Partners with team members to develop project schedules, reports and documentation. May be required to act as project lead on small to medium projects and/or provide direction to others on the team.

  Works with User Experience / Design resources to help visualize requirements into prototypes.

  Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed).

  Performs other duties and responsibilities as assigned.

  Qualifications

  Knowledge, Skills, and Abilities

  Knowledge of

  ServiceNow Request Management / CatalogSkill in

  Problem Solving / Issue tracking

  Requirements gathering

  Ability to

  Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

  Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

  Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

  Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.

  Develop and use collaborative relationships to facilitate the accomplishment of work goals.

  Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

  Occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.

  Work in a team environment or project room to facilitate collaboration.

  Ability to write SQL queries

  Education/Previous Experience

  Minimum of a Bachelor’s degree in Computer Science, MIS, Business or related degree and three (3) years of relevant experience or a combination of education, training and experience.

  Minimum of one (1) to three (3) years of experience as an IT Business, Data, or Systems Analyst.

  Minimum two (2) years of experience supporting business analyst work within ServiceNow is desired.

  Financial Services experience highly preferred.

  Licenses/Certifications

  None required.Job: Technology

  Primary Location: US-FL-St. Petersburg-Saint Petersburg

  Other Locations: US-TN-Memphis-Memphis, US-MI-Southfield-Southfield

  Organization Technology

  Schedule Full-time

  Job Shift Day Job

  Travel No

  Req ID: 2400204

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Certified Pharmacy Technician
Job Description: In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Ph
Power Generation Engineering Technician 5- US Hybrid
Power Generation Engineering Technician 5- US Hybrid Date: Jan 17, 2024 Location: US Company: Black & Veatch Family of Companies Together, we own our company, our future, and our shared success.
Director, Strategy
What You'll Do The Director of strategy is a key leadership position in our Strategy organization. This role provides active direction to achieve and execute Teradata’s company strategy through vario
Oracle NetSuite - Sales Manager - High Tech - Central
Job Description About Oracle NetSuite Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified applicati
Funeral Services Assistant
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides clerical and administrative assistance supporting funeral operations
PEPI: Associate, Supply Chain -- Procurement & Sourcing (OPEN TO ALL U.S. LOCATIONS)
Description Alvarez & Marsal Private Equity Performance Improvement PEPI: Associate, Supply Chain -- Procurement & Sourcing (OPEN TO ALL U.S. LOCATIONS) Alvarez & Marsal, a leading indepe
Food Safety Team Member – General Labor (Night)
WHO WE ARE: The Leader in food-industry-related contract sanitation and food safety Over $1 Billion in sales with an excellent history of organic and acquisition growth Over 16,500 team members throu
Environmental Services Department Manager
Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we hav
Deli Associate
Overview Join Our Team as a Deli Associate – Where Flavor Meets Fun! Are you passionate about food and love engaging with people? We're looking for Deli Associates who thrive in a vibrant store and f
Werkstudent*in CEO Office DACH
Job Family: Internal Services Req ID: 401596 Siemens DISW - Wir suchen DICH! (https://www.youtube.com/watch?v=0wgdmpr7sW8) Hast Du Lust etwas zu verändern, Dinge mal etwas anders zu machen und direkt
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved