Description

　　This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following Corporate Office locations: St. Petersburg, FL, Denver, CO, Memphis, TN, Southfield, MI

　　Job Summary

　　Raymond James is seeking a Business Analyst for the ServiceNow Request Management Team. The Request Management team creates and modifies ServiceNow catalog items in the Service Catalog, is responsible for the Request Management process for the firm and provides consultation to other ServiceNow Service Catalog owners.

　　As a Request Management Business Analyst, you will work closely with business owners across the Raymond James organization to maintain a solid knowledge of the functional capabilities of the various areas we are automating and streamlining within the ServiceNow platform. You will use agile methods to analyze, define and document requirements. You will work with business owners, the development teams, and leadership to drive consensus on scope, design, and implementation decisions.

　　Essential Duties and Responsibilities

　　Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.

　　Validates test cases to ensure that scripts will evaluate the business function being performed.

　　Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.

　　Provides support for application development teams including documenting business processes.

　　Translates technical concepts to business audience and business information to a technical audience.

　　Participates in developing estimates and implementation plans for technical solutions.

　　Partners with team members to develop project schedules, reports and documentation. May be required to act as project lead on small to medium projects and/or provide direction to others on the team.

　　Works with User Experience / Design resources to help visualize requirements into prototypes.

　　Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed).

　　Performs other duties and responsibilities as assigned.

　　Qualifications

　　Knowledge, Skills, and Abilities

　　Knowledge of

　　ServiceNow Request Management / CatalogSkill in

　　Problem Solving / Issue tracking

　　Requirements gathering

　　Ability to

　　Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

　　Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

　　Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

　　Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.

　　Develop and use collaborative relationships to facilitate the accomplishment of work goals.

　　Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

　　Occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.

　　Work in a team environment or project room to facilitate collaboration.

　　Ability to write SQL queries

　　Education/Previous Experience

　　Minimum of a Bachelor’s degree in Computer Science, MIS, Business or related degree and three (3) years of relevant experience or a combination of education, training and experience.

　　Minimum of one (1) to three (3) years of experience as an IT Business, Data, or Systems Analyst.

　　Minimum two (2) years of experience supporting business analyst work within ServiceNow is desired.

　　Financial Services experience highly preferred.

　　Licenses/Certifications

　　None required.Job: Technology

　　Primary Location: US-FL-St. Petersburg-Saint Petersburg

　　Other Locations: US-TN-Memphis-Memphis, US-MI-Southfield-Southfield

　　Organization Technology

　　Schedule Full-time

　　Job Shift Day Job

　　Travel No

　　Req ID: 2400204