Job Description:

　　Provides receptionist and clerical support in preparing, coordinating and compiling patient records, answering phones, and scheduling appointments.

　　Provides exceptional customer service through all daily interactions with both externaland internal departmental contacts

　　Receives all incoming requests for notices of material transport, medical/surgical supplies, and patient care equipment. Prioritize requests and dispatches personnel and/or volunteer staff to fulfill transport and supply requests in accordance with departmental response service standards.

　　Provides timely follow-up information to requesting departments regarding canceled transports, supply outages, and other supply or transport related problems. Also provides this information to the Supervisor.

　　Issues and credits supply items on the Lawson system in a timely manner.

　　Coordinates and fills routine supply orders for ancillary departments.

　　Answers phones and receives requests via the fax machine, call downs, walk-ins, tube system, and/or computer. Resolves customer issues, relating to order discrepancies, distribution of inventory/equipment, accurately enters computer data, and initiates, compiles and maintains necessary records and reports.

　　Serves as a Customer Care Technician I as needed.

　　Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

　　Performs other duties as assigned.

　　May be required to float to other departments (within scope of competency and qualifications) based on business need.

　　May be required to be placed on-call during a regularly scheduled shift.

　　Minimum Qualifications

　　Required

　　High School Diploma or GED is requiredPreferred

　　Associates degree and/or continuing education is preferredOne (1) years in a customer care related roll preferable in a healthcare supply chain environment including knowledge of patient related supplies, materials, equipment, and computer skills is preferred One (1)years of experience acting as a Customer Care Technician Level 1 or related position Knowledge of MMIS, Lawson or other related inventory system is preferred

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Physical Requirements:

　　Interact with others by effectively communicating, both orally and in writing.

　　Operate computers and other office equipment requiring the ability to move fingers and hands.

　　See and read computer monitors and documents.

　　Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

　　May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

　　Anticipated job posting close date:

　　02/12/2024

　　Location:

　　St Joseph Hospital

　　Work City:

　　Denver

　　Work State:

　　Colorado

　　Scheduled Weekly Hours:

　　40

　　The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

　　$18.29 - $23.69

　　We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

　　Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

　　Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

　　Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

　　To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

　　Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

　　Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

　　We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.

　　Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)

　　Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

　　Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

　　The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

　　All positions subject to close without notice.

　　Thanks for your interest in continuing your career with our team!