At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission using cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities. Come be a part of one of the teams helping to shape the future of Starbucks Technology. You will work collaboratively as part of a talented team of developers to identify, design, develop and deploy technology and process solutions delivering new strategic business capabilities and operational improvements. This role will have a focus on the fast-growing ServiceNow spaces of IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Asset Discovery

　　Summary of Key Responsibilities

　　This role requires a strong foundation in the ServiceNow platform, with an emphasis on capabilities related to ITSM, ITOM, CMDB and Asset Discovery. Responsibilities and essential job functions include but are not limited to the following:

　　• Contribute to the design, implementation, support, and expansion of our ServiceNow platform.

　　• Support the continuous improvement process with form, workflow, reporting and automation improvements across the ITSM, ITOM, CMDB suites.

　　• Enhance, maintain, and support existing integrations.

　　• Provide high quality support and documentation for all users of the ServiceNow platform.

　　• Create and maintain standard reports and dashboards.

　　Summary of Experience

　　• 2+ years of experience in ServiceNow development using Javascript

　　Required Knowledge, Skills, and Abilities

　　• Strong interpersonal skills, building an effective network of relationships inside and outside Starbucks.

　　• Ability to communicate clearly and concisely, both orally and in writing, as an advocate for the platform.

　　• Strong analytical and problem-solving skills, with proven ability to design pragmatic solutions Demonstrated success working within an Agile development environment.

　　Basic Qualifications

　　• 1-4 years of professional industry experience with software development

　　• Bachelor’s degree in Computer Science or related field

　　Additional Qualifications

　　• Experience implementing and enhancing ITSM, ITOM, CMDB.

　　• Experience with UI builder, configurable workspace, and Service Portal a plus.

　　• Experience using and integrating ServiceNow with other common IT tools like PagerDuty, Teams and Jira.

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　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

　　Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].