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ServiceNow Administrator
ServiceNow Administrator-March 2024
Oklahoma City
Mar 28, 2026
About ServiceNow Administrator

  Req ID: 427679

  BASIC PURPOSE: The purpose of the ServiceNow (SN) System Administrator is to serve as a technical administrator for the ServiceNow platform across the Love’s enterprise and retail environments.The ServiceNow Administrator will facilitate meetings with internal stakeholders and gather the requirements needed for process integration.

  MAJOR RESPONSIBILITIES:

  Technical Competency:

  Support, maintain, and improve the SN platform with emphasis on ITSM, ITOM & ITAM.

  Responsible for overall administration, configuration, maintenance, design, and improvement of the Configuration Management Database (CMDB) within the ServiceNow platform.

  Support the Service Mapping processes, ensuring accuracy and quality of data for existing mapped services and mapping new services as needed.

  Integrate and maintain data sharing between ServiceNow and other sources.

  Plan, test, and implement version upgrades to leverage functionality from new product releases.

  Monitor overall health, usage, and compliance for ServiceNow.

  Identify problems, research solutions, and make changes to improve functionality.

  Process Management and Governance:

  Create, develop, and manage governance and processes for ServiceNow administration.

  Collaborate with others to document and implement ITIL processes based on experience and recognized best practices.

  Manage the product backlog and roadmap to ensure continued value co-creation.

  Collaboration and Stakeholder Engagement:

  Collaborate with stakeholders across departments to understand their needs as they relate to ServiceNow.

  Handle afterhours maintenance and support needs for the ServiceNow platform.

  Various additional duties as needed and/or assigned.

  EDUCATION AND EXPERIENCE:

  Education

  HS Diploma or equivalent required

  Bachelor’s Degree in Computer Science, Information Systems or related field preferred

  ITIL Foundation and/or ServiceNow Certifications a plus

  Experience

  Experience with ServiceNow Incident, Change, Problem, Request and Knowledge Management features, including configuration and support

  Experience with the creation, configuration and maintenance of the CMDB

  Experience with scripting tools such as Java, HTML, APIs, XML

  SKILLS AND PHYSICAL DEMANDS:

  Skills

  Employee should be organized, detail and process oriented, with excellent prioritization and analytical skills.

  Excellent verbal and written communications skills required - with the ability to communicate with all levels of customer IT and the business.

  Demonstrate self-direction and attention to detail with ability to work in a fast-paced and changing environment with short deadlines

  Typical Physical Demands

  On-call availability including nights, weekends, and holidays

  Requires prolonged sitting, some bending and stooping

  Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals

  Manual dexterity sufficient to operate a computer keyboard, mouse, and tools

  Requires normal range of hearing and vision

  #LI-Hybrid

  Job Function(s): Information Technology

  Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  Gemini Motor Transport, one of the industry’s safest trucking fleets

  Speedco, the light mechanical and trucking service specialists

  Musket, a rapidly growing, Houston-based commodities supplier and trader

  Trillium, a Houston-based alternative fuels expert

  EOE-Protected Veterans/Disability

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