Req ID: 427679

　　BASIC PURPOSE: The purpose of the ServiceNow (SN) System Administrator is to serve as a technical administrator for the ServiceNow platform across the Love’s enterprise and retail environments.The ServiceNow Administrator will facilitate meetings with internal stakeholders and gather the requirements needed for process integration.

　　MAJOR RESPONSIBILITIES:

　　Technical Competency:

　　Support, maintain, and improve the SN platform with emphasis on ITSM, ITOM & ITAM.

　　Responsible for overall administration, configuration, maintenance, design, and improvement of the Configuration Management Database (CMDB) within the ServiceNow platform.

　　Support the Service Mapping processes, ensuring accuracy and quality of data for existing mapped services and mapping new services as needed.

　　Integrate and maintain data sharing between ServiceNow and other sources.

　　Plan, test, and implement version upgrades to leverage functionality from new product releases.

　　Monitor overall health, usage, and compliance for ServiceNow.

　　Identify problems, research solutions, and make changes to improve functionality.

　　Process Management and Governance:

　　Create, develop, and manage governance and processes for ServiceNow administration.

　　Collaborate with others to document and implement ITIL processes based on experience and recognized best practices.

　　Manage the product backlog and roadmap to ensure continued value co-creation.

　　Collaboration and Stakeholder Engagement:

　　Collaborate with stakeholders across departments to understand their needs as they relate to ServiceNow.

　　Handle afterhours maintenance and support needs for the ServiceNow platform.

　　Various additional duties as needed and/or assigned.

　　EDUCATION AND EXPERIENCE:

　　Education

　　HS Diploma or equivalent required

　　Bachelor’s Degree in Computer Science, Information Systems or related field preferred

　　ITIL Foundation and/or ServiceNow Certifications a plus

　　Experience

　　Experience with ServiceNow Incident, Change, Problem, Request and Knowledge Management features, including configuration and support

　　Experience with the creation, configuration and maintenance of the CMDB

　　Experience with scripting tools such as Java, HTML, APIs, XML

　　SKILLS AND PHYSICAL DEMANDS:

　　Skills

　　Employee should be organized, detail and process oriented, with excellent prioritization and analytical skills.

　　Excellent verbal and written communications skills required - with the ability to communicate with all levels of customer IT and the business.

　　Demonstrate self-direction and attention to detail with ability to work in a fast-paced and changing environment with short deadlines

　　Typical Physical Demands

　　On-call availability including nights, weekends, and holidays

　　Requires prolonged sitting, some bending and stooping

　　Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals

　　Manual dexterity sufficient to operate a computer keyboard, mouse, and tools

　　Requires normal range of hearing and vision

　　#LI-Hybrid

　　Job Function(s): Information Technology

　　Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

　　Gemini Motor Transport, one of the industry’s safest trucking fleets

　　Speedco, the light mechanical and trucking service specialists

　　Musket, a rapidly growing, Houston-based commodities supplier and trader

　　Trillium, a Houston-based alternative fuels expert

　　EOE-Protected Veterans/Disability