Service Technician (UN6423)

　　Location: Lawrence, KS, United States

　　Job ID: 35086

　　Date Posted: Jan 23, 2024

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　　Job Description

　　Job Specifications

　　Provide service relative to the promotion, sale, installation, repair and service of a broad range of gas or electric appliances or equipment. Respond to emergency gas leaks.

　　SALARY GRADE: $35.12 per hour (Determined by Current Bargaining Agreement)

　　REPORTING RELATIONSHIP: Operations Supervisor

　　LOCATION: Lawrence, KS

　　Must live within 30 miles of the reporting location.ESSENTIAL JOB FUNCTIONS:

　　Install, repair and service domestic appliances, furnaces and air conditioning units.

　　Perform gas meter turn-ons and turn-offs.

　　Replace meters.

　　Investigate calls regarding gas leaks and carbon monoxide presence, etc.

　　Promote safety in all phases of company operations.

　　Contact customer concerning complaints, inquiries and delinquent accounts.

　　Promote profitability by the promotion of appliance related repair company programs.

　　Perform meter reading.

　　ADDITIONAL RESPONSIBILITIES:

　　Provide after hours (on call) service to customers as required and assist in response to any emergency requirement.

　　Participate, as requested, in various community relations activities to increase and improve public perception of the Company.

　　Perform other assigned tasks as required.

　　Must be willing to work assigned shift, on call, holidays and overtime.

　　QUALIFICATIONS:

　　High school diploma or equivalent required.

　　Five or more years of experience required.

　　Journeyman Mechanical License.

　　HVAC License.

　　EPA Refrigerant Certification.

　　KNOWLEDGE/SKILLS/ABILITIES:

　　HVAC knowledge and expertise.

　　Previous experience in a customer service environment.

　　Technical training and/or experience in appliance repair preferred.

　　Computer skills.

　　Demonstrate strong interpersonal skills.

　　Excellent customer service and communication skills essential.

　　Safe work record and demonstration of a strong work ethic.

　　This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

　　About our Company:We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

　　Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

　　Candidates must successfully pass a pre-employment drug screen and background check.

　　Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

　　We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.

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