Service Sales GPO (Global Process Owner)

General Information

Req #

WD00074774

Career area:

Customer Experience

Country/Region:

Slovakia

State:

Bratislavský kraj

City:

Bratislava

Date:

Tuesday, November 12, 2024

Working time:

Full-time

Additional Locations:

SlovakiaWhy Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visitwww.lenovo.com, and read about the latest news via ourStoryHub .

Description and Requirements

At Lenovo we are looking for our new Services Sales Global Process Owner for our SSG (Solutions and Services Group) segment.

Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers’ systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products. 

Be one of the changemakers. Join Lenovo! 

 What You will do:

Process strategy – Setting out the process that is right for the business, based on overall business objectives . This takes into account the current vs. the ideal process, captures best practices, and plots points on the road map for the journey towards the ideal state.

Engage – The GPO is responsible for seeing that the business understands the value of the role and the importance of process improvement. This means the GPO is required to “sell the vision” of the role, ensuring, of course, that the vision aligns with that of senior management.

Service design and process mapping and design – This encompasses process mapping of all global processes within their function, and designing a process that will best suit the business, including the technology solutions needed to support the process.

Process improvement – Taking a key role in evaluating the measures needed to improve a process, i.e. an efficiency methodology (like Lean) or a process automation program (like workflow), guiding the program from the evaluation to innovation and implementation.

Control assessment - Within the Create phase, critical focus should be on an end-to-end control assessment, evaluating any organizational weaknesses and gaps across the interaction points. If done correctly in this early stage, the GPO can assess and address risk mitigation and related organizational goals in the Deploy and Operate stages. Two distinct elements of control are the need for end-to-end process control assessment by a GPO and the ability to control the process through governance.

Deploy change management – as and when a change in process occurs, the GPO would lead the communications effort to drive that change, and set up a framework with local managers to oversee the adoption of that change and PMO instigation - This stage would also include critical stakeholder appointment, PMO instigation, key initiative prioritization, resource alignment, and strengthening and reengineering allocation.

Operate process compliance and control – The GPO should be the “go to” person for any requests for changes to the process. The operational phase would include specific attention to: functional silos through governance model execution, end-to-end efficiency through continuous process improvement and root issue identification and the redesign of the end-to-end process through innovation.

What we expect from You:

Minimum Bachelor, preferred Master Degree Business Administration, Computer Science or equivalent  is preferred

Excellent interpersonal and communications skills. Entrepreneurship and with a high degree of self-motivation and drive 

Strong Collaboration Skills and ability to work cross functionally

At least 5 Years+ of work experience in Sales Enablement, Strategy Operation, Process Excellence, playing Subject Mater Expert role. A consulting background would be ideal

What Lenovo can offer you:

3 sick days per year

Additional vacation days

100% sick leave compensation up to 2 months per year

A broad selection of soft and hard skills trainings and individual mentoring

1:1 contribution to the Third Pillar Pension System

Home office flexibility upon team agreement

Base gross monthly salary starts from 2.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

Slovakia

Slovakia