Description

　　Who We Are:

　　From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

　　What You Will Be Doing:

　　As a Service Manager Trainee, you will shadow and train with established service managers as you learn to lead technicians in the daily service operations of your assigned location. You will also be responsible for hiring and developing employees, as well as addressing employee issues. As a service manager, you will be fully responsible for the financial performance of the assigned cost center, so you will learn to create an operating budget, control costs, build loyal customers, and meet financial objectives.

　　Training will cover a variety of topics including:

　　Creating a safe workplace and developing a “Safety First” culture.

　　Hiring and developing employees through coaching, issuing evaluations, and motivating the team.

　　Daily operation, including controlling costs, building loyal customers, meeting financial objectives, and establishing good employee relations.

　　Ensuring job standards are met, arrange work assignments to cover for vacancies and absences, and keeping attendance records.

　　Assisting customers in the resolution of complaints regarding parts and service.

　　Who We Are Looking For:

　　To be successful in this position you should have prior leadership experience, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.

　　Education/Experience:

　　High school diploma or equivalent preferred.

　　Required Qualifications/Skills:

　　Minimum of 2 years of leadership experience.

　　Possess the necessary problem-solving skills to meet the needs of our customers and employees.

　　Excellent people skills with customer service experience.

　　Excellent organizational and communication skills.

　　Preferred Qualifications/Skills:

　　Specific industry experienced desired or an equivalent college degree.

　　Values:

　　At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

　　Safety: We value the lives and health of our team and customers above all else.

　　Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.

　　Teamwork: We work as one across our organization for the benefit of our customers.

　　Ideal candidates will demonstrate the following values:

　　Acting in a safe manner

　　Exhibiting honesty and integrity

　　Acting in a fair and ethical manner

　　Team mentality

　　Delivering quality results

　　Embraces change / improvement

　　Exhibiting superior customer service skills

　　Exhibiting pride and ownership

　　Working with a sense of urgency

　　Exhibiting a winning attitude

　　What We Offer:

　　Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

　　Competitive Pay Structure

　　Competitive Pay

　　Individual Bonus Opportunities Available

　　Technician Tool Allowance

　　401k Plan Strong Company Match

　　Employee Profit Sharing

　　Financial Wellness Coaching

　　Employee Wellness Program

　　Medical, Vision, Dental Insurance

　　Prescription Drug Coverage

　　Flexible Spending Accounts

　　Short & Long Term Disability

　　Group Life Insurance

　　Personal Time Off

　　Paid Holidays

　　Paid Sick Leave

　　Career Development

　　Tuition Reimbursement

　　Ongoing Training

　　Advancement Opportunities

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)