Service Innovation Engineer-CT

　　Location: Shenyang

　　In this role, you have the opportunity to

　　This critical position serves as a core team member of R&D projects (NPI and LCM). The role provides technical coordination to engineering on serviceability improvements and service dependencies while representing the Customer Service function in technical design review meetings and supports the overall Customer Service deliverables and ensures project readiness for each phase.

　　You are responsible for

　　Represents Customer and Service as a core team member for program and technical design review meetings.

　　Prepare Customer Support Requirements (CSR) and negotiate with engineering on the requirement delivery schedule.

　　Review engineering design specifications and follow up on engineering service deliverables.

　　Team player able to coordinate with Engineering, Operations, and cross functional teams.

　　Provide training to Field Support teams.

　　Drive the realization of all Customer Service Deliverables towards the programs assigned.

　　Define product Spare Parts/ eSPF (Electronic Spare Parts Finder).

　　Coordinate with the Engineering and Operations on parts readiness.

　　Prepare Customer Support product Training Course Requirements (TCR).

　　Prepare and deploy Field Change Orders (FCOs).

　　Adhere to Philips quality standards and all relevant regulations.

　　Make periodic reports to management.

　　Review and approve formal documents for projects (testing and validating kits/procedures).

　　You are a part of

　　A progressive and energetic team that contributes directly to the growth of the business. You have a direct reporting line to the Service innovation manager.

　　To succeed in this role, you should have the following skills and experience:

　　Bachelor’s degree in a related technical discipline

　　Excellent communication skills (fluent in English - written and oral)

　　Proven ability to build and maintain effective working relationships across functional organizations and to leverage individual strengths. Must have good communication skills

　　Able to engage in global conference calls outside of normal business hours.

　　Service experience with “high-tech”, complex systems

　　Experience in system wide analysis, planning, and multi-discipline approaches

　　Ability to manage multiple efforts and show initiative without falling behind on agreed upon goals; must have a good work ethic and multi-cultural environment

　　Preferred Qualifications

　　A degree in Systems Engineering is a plus

　　Experience in product transition from development to service environments is an advantage

　　Professional knowledge of project management methods /majority of PMBOK coursework completed towards certification.

　　In return, we offer you

　　A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

　　We offer experiences and opportunities that add many unexpected and enriching moments to our employees’ lives. Especially when the innovative health technologies and solutions they help develop benefit their own friends and family.

　　Why should you join Philips?

　　Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

　　To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.