The Service Group Manager is a senior level management position responsible for managing multiple teams or a functional area through subordinate mangers and their teams, in coordination with the Service team. The overall objective of this role is to oversee the end results of an area including budget, resources, policy formulation and planning.

　　Responsibilities:

　　Engage in higher level strategic planning with senior directors, and contribute to short to medium-term planning of actions and resources

　　Resolve complex and varied issues, by applying a comprehensive understanding of concepts and procedures within own area

　　Evaluate staff performance and make recommendations for pay increases, hiring, terminations and other personnel actions

　　Ensure high quality and high volume productivity, and drive organizational change through process improvement, eliminating friction points

　　Collaborate, build relationships, and work across the organization in a multi-site matrix operations environment

　　Build an effective team through hiring exceptional candidates, coaching, collaboration and motivation of staff

　　Establish and execute realistic action steps and timelines

　　Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

　　Qualifications:

　　10+ years of experience in a related role

　　Operations leadership in a complex, multi-site environment required

　　Lean and / or Six Sigma experience preferred

　　Financial Services experience preferred

　　Demonstrated leadership of large groups of people

　　Ability to form and leverage cross-functional relationships to achieve business objectives

　　Proven advocate of transformational change and ability to act as a change agent

　　Consistently demonstrates clear and concise written and verbal communication

　　Demonstrated ability to remain unbiased in a diverse working environment

　　Education:

　　Bachelor’s degree/University degree or equivalent experienceJob Family Group:

　　Customer Service

　　Job Family:

　　Service

　　Time Type:

　　Full time

　　Primary Location:

　　Meridian Idaho United States

　　Primary Location Salary Range:

　　$104,240.00 - $156,360.00

　　Citi is an equal opportunity and affirmative action employer.

　　Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

　　View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

　　View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Citi is an equal opportunity and affirmative action employer.

　　Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.