Cebu, Philippines

　　Are you interested to join the world’s leading pump manufacturer as a Service Engineer? The Service Engineer has the functional responsibility for all service workshop activities like. planning and execution of in-site & field service jobs, front & middle office and back office support (reactive) mainly but not limited, to within the Visayas region.

　　What is the Job all about?

　　The role will be responsible for following the procedures and policies, as agreed with the RegionalService Delivery Directorand in alignment with Group Standards, Values and Code of Conduct.

　　It is particularly important that the Service Engineer with support from H&S function is acting as a safety leader, maintaining a positive safety culture, and ensuring that H&S is operated professionally in order to keep our people (and Partners) safe.

　　You will be reporting to the Head of Service Delivery and to be assigned in Cebu.

　　Your main responsibilities:

　　Overall responsible for workshop or filed service activities and service delivery performance.

　　Upon receival of returned pumps, register customer information, conduct risk assessment, clean pumps according to EHS sanitary requirement.

　　Conduct inspection, fault analysis, warranty qualification, repairing and performance testing of returned pumps in workshop.

　　Process warranty claim and report warranty cases in FAS, and register identified product quality issue in QIP.

　　Work with coordinator to provide quotation for non-warranty repair.

　　Upon completion of workshop repair, provide professional report to customer, pack pumps and ship back to customer.

　　Regularly report on workshop repair and performance.

　　Perform regular maintenance for workshop, conduct calibration and upgrade of equipment and tools .

　　Report H&S incident.

　　Objectives:

　　Responsible for local service, repairs and support for service activities.

　　Works in accordance with the procedures as laid down in the quality manual.

　　Responsible for delivering a high service to exceed the expectations of our customers while ensuring efficiency and added value,

　　Processing the service vouchers that are returned from Service Partners

　　Handle and resolve any complaints about an invoice with the customer

　　Preparing quotations for repairs and maintenance work.

　　Provides and processes required service orders.

　　Conduct workplace inspections (aware of safety aspects).

　　Communicates matters about Safety, Health and Environment

　　Works in accordance with and ensures required H&S rules and local legislation in business).

　　Performs Task Risks analysis if the activities are different.

　　Responsible for implementing global processes and tools to ensure efficiency and add value for our customers.

　　Responsible for maintaining good relationships with customers, service partners, end-users, suppliers, local communities, and other important relevant stakeholders in the Country.

　　Handling of Merchant returns to warehouse, processing warranty documents and crediting pumps to merchants.

　　Your background:

　　Broad technical knowledge at bachelor level

　　Experience in developing business processes, particularly in a service environment.

　　Knowledge in using SAP, MS Word, MS Excel.

　　1-2 years of relevant work experience in a similar function.

　　Familiarity with the local language or dialect - Cebuano.

　　What’s in it for you?

　　Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values .

　　Development opportunities in an international environment

　　People- and value-focused organization culture

　　Social-, team and sport events

　　Training opportunities

　　Do you want to learn more?

　　If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

　　To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube , and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

　　We look forward to hearing from you.

　　About Grundfos

　　Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

　　An inclusive team

　　If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

　　Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.