Job Description Summary

　　Responsible for the technical aspect of all Life Science business instruments: product demonstration, installation, maintenance and after sales service support.

　　Job Description

　　We are the makers of possible

　　BD is one of the largest global medical technology companies in the world. Advancing the world of health ™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

　　Why Join Us?

　　A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

　　To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

　　Become a maker of possible with us!

　　Train distributor service personnel, in relation to repairs, performance validations and forecasting of spare parts to ensure quality customer service.Coordinate with distributor and distributor’s service personnel to ensure appropriate and quick response to customer complaints/concerns.

　　Develop a spare parts monitoring system which should be implemented to distributors.

　　Monitor implementation of service and spare parts monitor.

　　Ensure that all instruments are in good working condition at all times, unless replacement parts are still unavailable.Appropriately respond within reasonable time to customer complaints regarding instrument malfunction, defect, usage and other technical enquiries on application/orientation of instrument operation.Perform on-site installation with distributor service personnel and product performance validation of instruments.

　　Perform relevant marketing support function (determination of leads, appropriate reply to customer concerns as needed) to support DS Specialists and

　　Marketing Leader to achieve business objectives.

　　Perform other functions that may be assigned from time to time.

　　Interaction:

　　Internal parties - Interact with all levels of staff in the Philippines and occasionally, with staff from other BD offices in SEA

　　External parties - Interact with distributors, hospitals, distributor sales teams

　　Position Requirement:

　　Degree holder in the field of Electronic Engineering

　　Minimum 5 years’ related experience from a diagnostic company

　　Strong customer service orientation

　　Hardworking, enthusiastic

　　Strong communication and interpersonal skills

　　Willing to travel

　　Click on apply if this sounds like you!

　　Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

　　To learn more about BD visit: https://bd.com/careers

　　Primary Work Location

　　PHL Manila - Taguig City

　　Additional Locations

　　Work Shift

　　Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.