Creating Peace of Mind by Pioneering Safety and Security

　　At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

　　Service Dispatch Supervisor - Stanley Access Technologies, Grapevine, TX

　　Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

　　What You Will Do:

　　Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties

　　Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must.

　　Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.

　　Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.

　　Form high performing teams and lead regional efforts to source, hire, train and develop talent.

　　Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.

　　Analyze, develop and implement systems and process productivity enhancements.

　　Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.

　　Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.

　　Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.

　　Audit of all incoming work orders for accuracy i.e., Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE.

　　Perform half day or full day ride along, evaluate work practices and safety equipment

　　What You Need to Succeed:

　　A valid state driver’s license, without restrictions, is required for this position.

　　A clean driving record

　　Ability to work nights and/or weekends as necessary

　　Proven track record of success

　　Ability to work in a fast paced, chaotic environment

　　Proven team builder and player

　　Strong business acumen ( Drive productivity, P&L understanding, data analysis)

　　Demonstrated communication skills

　　Excellent team and interpersonal skills

　　Strong detail orientation

　　Strong computer skills ( Microsoft applications, SAP, Spreadsheets, word processing )

　　Additional Preferred Skills and Knowledge:

　　Undergraduate degree (technical preferred, BSEE/BSME) or equivalent experience

　　Prior field sales or field service experience

　　Prior experience with high involvement work teams

　　Prior supervisory experience General: We are looking for energetic, detailed oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations.

　　Why Work for Us ?

　　Allegion is a Great Place to Grow your Career if:  

　　You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

　　You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us. 

　　You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

　　What You’ll Get from Us:

　　Health, dental and vision insurance coverage, helping you “be safe, be healthy”. 

　　A commitment to your future with a 401K plan, offering a 6% company match and no vesting period 

　　Tuition Reimbursement  

　　Unlimited PTO

　　Employee Discounts through Perks at Work  

　　Community involvement and opportunities to give back so you can “serve others, not yourself”

　　Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching 

　　Apply Today!

　　Join our team of experts today and help us make tomorrow’s world a safer place!

　　Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

　　We Celebrate Who We Are!

　　Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .

　　© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

　　REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

　　Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

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　　We are Allegion.

　　A team of experts.

　　United under a common desire;

　　Protect today innovate for tomorrow.

　　And never settle for the status quo.

　　We believe in anticipating opportunities

　　by sharpening our skills

　　and finding new answers

　　through collaboration.

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　　who trust-in our protection.

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