This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/12467826 Job Description

Summary

Provides support via phone, e-mail and chat for various PC hardware andsoftware applications.

** THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH DUTCH **

Essential Duties and Responsibilities

Provides support via phone, e-mail and chat to employees ofcorporate clients.Assists users in troubleshooting Outlook.Provides support for Microsoft Operating Systems (Windows7, Windows10).Provides support for Microsoft Office Products (Word, Excel,PowerPoint, Office365).Provides support for mobile devices including configuration andemail sync.Handles 50-60 issues per day efficiently and appropriately.Maintains regular and punctual attendance.Utilizes Active Directory database to reset network passwords.Assists users in adding and changing network printers.Provides technical support for VPN connectivity issues.Controls user's computers utilizing remote access tools.Troubleshoots remote access connectivity problems.Demonstrates and actively promotes an understanding and commitmentto the mission of Logicalis through performing behaviors consistentwith the organization's values.Maintains a working knowledge of applicable Federal, State, andLocal laws and regulations as well as policies and procedures ofLogicalis in order to ensure adherence in a manner that reflectshonest, ethical and professional behaviors.Supports and conducts self in a manner consistent with clientservice expectations.Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual should be able toperform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education

Trade School Certificate or Associate Degree in related field.Experience / Technical Requirements:

1 year experience in call center or service desk environment.Knowledge of various PC hardware and software applicationsincluding:- Operating Systems: Windows 7, Windows 10

- Office 365 Support

- User creations/terminations (tasks/requests)

- End-user self-service tools

- Cloud support - multiple device data syncing

- ServiceNow or other ticketing systems

- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.

- Internet Service Provider (ISP), Cable Modem, and Internet Support.

Effective troubleshooting and documentation skillsExperience navigating a knowledgebaseProficient use of Microsoft Office applications.Certifications

NoneOther Skills and Abilities

Strong technical and client interaction skills.Self-starter with excellent organizational, administrative andinterpersonal skills.Ability to follow through with tasks, projects, and troubleshootingwith minimal supervision.Excellent oral, written, technical, and business communicationskills.Ability to multi-task and work in fast paced environment.Hardware Software Requirements

To perform the duties of this role you are required to have a personalsmart phone with 2-factor authentication capabilities that can willfullybe used for work related tasks.

Physical Demands

The physical demands described here are representative of those thatshould be met by an employee to successfully perform the essentialfunct ons of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantlyrequired to sit, talk, see, hear, and use hands and arms. The employeeis frequently required to stand; move about, climb steps or balance andstoop, kneel, crouch, or crawl. The employee may occasionally liftand/or move up to 10 pounds.

The above statements describe the general nature and level of work beingperformed by individuals assigned to this classification. This is notintended to be an exhaustive list of all responsibilities and dutiesrequired of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employpeople who are qualified by reason of education, training, experience,and demonstrated performance. We value diversity and inclusion at ourcompany. We do not