Service Desk Technician

　　Job Category: Information Technology

　　Time Type: Full time

　　Minimum Clearance Required to Start: Secret

　　Employee Type: Regular-Long Term Assignment

　　Percentage of Travel Required: Up to 10%

　　Type of Travel: Local

　　Are you interested in continuing your career in CJTF HOA/AFRICOM in a mission focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement CJTF HOA/AFRICOM’s mission objectives.

　　What You’ll Get to Do:

　　CACI has an excellent opportunity for an experienced, self-directed, Service Desk Technician . This position is in support of a Department of Defense (DoD) organization, CJTF-HOA located OCONUS in DJIBOUTI, Africa. This position is required to travel OCONUS.

　　Performs a variety of difficult assignments associated with monitoring and controlling computer operating systems. Supervises and manages the daily activities of configuration and operation of business systems. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provides assistance to users in accessing and using business systems. Sets up and maintains more than one type of computer system such as Open VMS Systems/DSM environments, UNIX systems (SCO and SUN), and Windows systems. Analyzes system faults and troubleshoots and runs diagnostic tests on operating systems and hardware to detect problems. Evaluates and installs developed software during various phases of testing. Reviews and prepares documentation for systems, tests and installation of software. Investigates and recommends methods and techniques for obtaining solutions. Initiates preventive maintenance on the operating systems as well as repair to system/environment problems. Administers systems/environment solutions for multiple projects with varying schedules. Interfaces with vendors for trouble calls. Supports the planning of system/environment requirements for individual projects. May provide work direction and guidance to others.

　　More About the Role:

　　The successful candidate must be able to communicate clearly and succinctly both written and orally, have a positive customer service attitude, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users. Specifically, the Help Desk Technician will be responsible for supporting systems and applications on a geographically dispersed Windows 10 Enterprise network with multiple types of servers and server applications. The HD Tech will be responsible for Windows system administrator functions supporting a global Active Directory infrastructure in a mixed Windows environment. The HD Tech will provide journeyman level knowledge and specialized experience to include management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees. Provide Tier 0/1 support to the customer and their components to include Tier 0/1 infrastructure troubleshooting and support that involves the configuration and administration of servers in their area of operation.

　　Additionally, the DH Tech will provide remote support and/or travel to customer servers and sites as required. The ideal candidate will have experience maintaining and supporting network devices consisting of primarily Cisco routers and switches. Using this knowledge the system administrator will be successful in providing necessary administration and maintenance support of this system.

　　You’ll Bring These Qualifications:

　　Currently hold an adjudicated Secret Clearance and be able to maintain

　　3+ years of experience in Systems Administration work

　　Professional and responsible system administration of Microsoft Windows servers

　　Effective communications throughout all levels of operational command

　　Experience troubleshooting and administering Microsoft windows 7 desktop systems

　　Active directory account creation and administration experience

　　Experience with Desktop Support and Troubleshooting

　　Experience working with and supporting Cisco Routers and Switches

　　Microsoft Certified Systems Administrator (MCSA) Win 10 or Microsoft 365 Certification: Modern Desktop Administrator Associate

　　CompTIA Security + (IAT Level II or greater)

　　These Qualifications Would be Nice to Have:

　　ITIL v3 - Foundation

　　Automation using Microsoft PowerShell, VBScript, or batch files

　　Experience with Microsoft SCCM

　　Adaptable to changing circumstances and operational needs

　　Experience working in VmWare ESXi environments

　　Experience with network storage (SAN/NAS)

　　Experience with enterprise backup solutions

　　Understanding of Department of Defense Military standards

　　Experience working with and supporting Cisco Routers and Switches

　　Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.