We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers through a vast and extremely complete portfolio, which includes the latest in technology, serving various sectors of the national and international market. And we are looking for great talent to join us on our tech journey!

　　We are looking for Service Desk Agent to join one of our major international projects:

　　Please find the details below:

　　Monday to Friday (Hours of Operation are between 7am and 10pm Brazil Time)Language needed is Brazilian Portuguese and English.Living in Mexico - Guadalajara is mandatory

　　Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

　　Learn more about Wipro at www.wipro.com/about-us/

　　Resolución de problemas (O365/VPN/Skype/Impresora/Active Directory/MS-Office, etc.)

　　Ayudar con la configuración/resolución de problemas de software y hardware

　　ServiceNow para registrar, rastrear y cerrar tickets

　　Experiencia en la resolución de problemas de TI por teléfono/correo electrónico/chat

　　Excelentes etiquetas telefónicas y servicio al cliente.

　　Excelentes habilidades para solucionar problemas

　　TIS Service Desk