Overview

　　Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

　　Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA

　　This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

　　You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

　　Responsibilities

　　Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users.

　　Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.

　　Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.

　　May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.

　　Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.

　　Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.

　　Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.

　　The work environment will be 95% indoor and 5% outdoor.

　　Perform additional duties as assigned.

　　Qualifications

　　Qualifications:

　　Education / Certifications:

　　High School Diploma or GED required.

　　This position requires candidates to adhere to DoD 8570.01. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:

　　IAT Level: IAT I

　　BASELINE:

　　Cisco: CCNA Security

　　Cisco: CCNP Security

　　CompTIA: A+ ce

　　CompTIA: CASP+ ce: Advanced Security Practitioner

　　CompTIA: CySA+ ce: Cybersecurity Analyst

　　CompTIA: Network+ ce

　　CompTIA: Security+ ce

　　GIAC: GCED: Certified Enterprise Defender

　　GIAC: GCIH: Certified Incident Handler: Certified Incident Handler

　　GIAC: GICSP: Industrial Cyber Security Professional

　　GIAC: GSEC: Security Essentials

　　ISACA: CISA: Certified Information Systems Auditor

　　ISC2: CISSP (or Associate): Certified Information Systems Security Professional

　　ISC2: SSCP: Systems Security Certified Practitioner

　　COMPUTING ENVIRONMENT (CE):

　　CompTIA: Server

　　Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate

　　Microsoft: 365 Certified: Modern Desktop Administrator Associate

　　Microsoft: 365 Certified: Security Administrator Associate

　　Microsoft: Certified: Azure Administrator Associate

　　Microsoft: Certified: Azure Database Administrator Associate

　　Microsoft: Certified: Azure Security Engineer Associate

　　Microsoft: Certified: Azure Solutions Architect Expert

　　Microsoft: Certified: Identity and Access Administrator Associate

　　Microsoft: Certified: Information Protection Administrator Associate

　　Microsoft: Certified: Security Operations Analyst Associate

　　Microsoft: MCSA: SQL 2016 Database Admin

　　Microsoft: MCSA: SQL 2016 Database BI Development

　　Microsoft: MCSA: SQL 2016 Database Dev

　　Microsoft: MCSA: Windows 10

　　Microsoft: MCSA: Windows Server 2012

　　Microsoft: MCSA: Windows Server 2016

　　Microsoft: MCSE: Cloud Platform and Infrastructure

　　Microsoft: MCSE: Core Infrastructure

　　Microsoft: MCSE: Database Management and Analytics

　　Microsoft: MCSE: Enterprise Devices and Apps

　　Microsoft: MCSE: Private Cloud 2012

　　Microsoft: MCSE: Productivity Solutions Expert

　　Microsoft: MCSE: Server Infrastructure 2012

　　Microsoft: MCT: Certified IT Professional

　　Microsoft: MCT: Certified Systems Administrator

　　Microsoft: MD-100: Windows Client

　　Microsoft: MTA: Microsoft Technology Associate

　　Microsoft: MTA: Windows Server Administration Fundamentals

　　Experience: One year of related experience may be substituted for one year of education if a degree is required.

　　Should have a minimum of three years of experience in customer service environment. Experience in a Service Desk environment is preferred.

　　Excellent customer service skills are mandatory.

　　We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.